guadipontes2012 My phone got stolen today while I was playing football with friends, what should I do please? thank you
Report your SIM and phone stolen here:
Make sure that you click “Bar my SIM and Phone”, and check that your correct postal address is shown.
giffgaff will send you a new, special replacement SIM by first class post. This comes in an envelope marked “Oops, don’t worry, we’ll get you back on track”, which is preconfigured with all your account details, including phone number and any goodybags or airtime credit. For security, your account will be barred (in case the thief tries to hijack your account), and only activating the special replacement will lift the bar. This normally happens automatically within 12 hours of activation.
You will need to login using your member name, as logging in with phone number is also barred, as otherwise it would be to easy for someone finding your phone to use it to hijack your account,