| Service | Status |
|---|
| 2G/3G/4G calls, texts and data in Cumbria & Dumfrieshire | ✅Available |
| Calls, texts and data in the rest of the UK | ✅Available |
| All other giffgaff services | ✅Unaffected |
Summary
We’ve been experiencing an issue with 2G/3G/4G voice & data in Cumbria & Dumfrieshire, meaning memmbers in these areas may have had issues using their calls, texts, and data. I’m really glad to let you know this has now been resolved, and our services should be working as normal again in these areas.
Most Recent Update - 09:07 24 October 2020
Hi everyone,
We’ve been experiencing an issue with 2G/3G/4G voice & data in Cumbria & Dumfrieshire, meaning memmbers in these areas may have had issues using their calls, texts, and data. I’m really glad to let you know this has now been resolved, and our services should be working as normal again in these areas.
If you’re still having any issues with using your services in Cumbria & Dumfrieshire, you can try restarting your phone and checking your local area for the latest info here: https://www.giffgaff.com/coverage-and-service#network
If you have any other issues please log in to community.giffgaff.com and raise a help request on our Help & Support forum where our wonderful super helpers will point you in the right direction.
We apologise for any inconvenience this may have caused, and thank you for your patience whilst we resolved it.
Cheers,
Conor
Update History
Most Recent Update - 09:07 24 October 2020
Hi everyone,
We’ve been experiencing an issue with 2G/3G/4G voice & data in Cumbria & Dumfrieshire, meaning memmbers in these areas may have had issues using their calls, texts, and data. I’m really glad to let you know this has now been resolved, and our services should be working as normal again in these areas.
If you’re still having any issues with using your services in Cumbria & Dumfrieshire, you can try restarting your phone and checking your local area for the latest info here: https://www.giffgaff.com/coverage-and-service#network
If you have any other issues please log in to community.giffgaff.com and raise a help request on our Help & Support forum where our wonderful super helpers will point you in the right direction.
We apologise for any inconvenience this may have caused, and thank you for your patience whilst we resolved it.
Cheers,
Conor
Update – 16:02 23rd October 2020
Hi folks,
We have been made aware of an issue with our 2G, 3G and 4G services which may affect members in Cumbria & Dumfrieshire meaning members in these areas may be unable to use their calls, text, and data services. Currently members in these areas will be able to use emergency services. Our technical teams are currently investigating this issue, and we will update this thread as we hear more.
This service issue only relates to areas within Cumbria & Dumfrieshire. If you are experiencing issues anywhere in the rest of the UK please pop on over to our help & support forum where our helpers will guide you in the right direction.
We apologise for any inconvenience this may cause and thank members for their patience whilst we investigate & resolve this issue.
Regards.
Conor
