| Service | Status |
|---|
| giffgaff website, app & community login | ✅Available |
| Activations / SIM swaps | ✅Available |
| Amending payment details, recurring goodybag and auto top up settings | ✅Available |
| Adding credit / purchasing goodybags (website & 43430 / all payment methods) | ✅Available |
| Phones - pay outright / loans / return or repair | ✅Available |
| Transferring in & out of giffgaff | ✅Available |
| Requesting & submitting a PAC / STAC code (website, SMS & 43431) | ✅Available |
| Calls, texts & data | ✅Available |
| Recurring/Queued goodybags / auto top up (when already setup) | ✅Available |
| Number transfers and SIM swaps already in progress | ✅Available |
Summary
We carried out some maintenance on giffgaff.com this morning between 6am and 7am. During this time members were unable to log in to giffgaff.com, the giffgaff app, or the community - but call, text, and data services worked as normal.
Most Recent Update – 09:50 04 November 2020
Hi folks,
We carried out some maintenance on giffgaff.com this morning between 6am and 7am to perform some upgrade work on our internal infrastructure. During this time members were unable to log in to giffgaff.com, the giffgaff app, or the community. This did not affect any auto top ups, recurring goodybags, or number transfers already scheduled which went through as normal. Call, text, and data services were not affected.
Thank you for bearing with us whist we completed this, and apologies to any members who were affected during this time.
Kara
Update History
Most Recent Update – 09:50 04 November 2020
Hi folks,
We carried out some maintenance on giffgaff.com this morning between 6am and 7am to perform some upgrade work on our internal infrastructure. During this time members were unable to log in to giffgaff.com, the giffgaff app, or the community. This did not affect any auto top ups, recurring goodybags, or number transfers already scheduled which went through as normal. Call, text, and data services were not affected.
Thank you for bearing with us whist we completed this, and apologies to any members who were affected during this time.
Kara
11:04 04 November 2020
We are carrying out some maintenance on giffgaff.com tomorrow morning between 6am and 7am to perform some upgrade work on our internal infrastructure. During this time, you may be unable to log in to giffgaff.com, the giffgaff app, or the community. You may also be unable to make any changes to your account during this time, but any auto top ups, recurring goodybags, or number transfers already scheduled should go through as normal and your call, text, and data services should work as normal.
If you have any other issues between these times please log in to community.giffgaff.com and pop over to our Help & Support forum where our fantastic super helpers will take a look at the issue you are having.
We will of course update this thread as more information becomes available. We are really sorry for the inconvenience.
