| Service | Status |
|---|
| Viewing an existing phone loan’s details | ✅ Available |
| Applying for a new phone loan | ✅ Available |
| Ordering a phone | ✅ Available |
| All other giffgaff services | ✅ Available |
Summary
We have identified an issue where new phone loans created since 05/11 are not displaying on members’ accounts. If you are affected by this, you will still receive your phone, but the details of the order and the loan may not currently be visible on your account. We are working to get this resolved as soon as possible. This has now been resolved.
Most Recent Update – 18:00 11 November 2020
Evening All,
The issue whereby members may not have been able to view details of their order/loan, under the ‘Loans’ tab on member accounts, has now been resolved and should be showing as expected.
New Loans before the 05/11 did not appear to be affected by this issue.
Apologies once again for any inconvenience this may have caused, we appreciate your patience whilst we worked to resolve the issue.
Regards,
Alexandra
Most Recent Update – 18:00 11 November 2020
Evening All,
The issue whereby members may not have been able to view details of their order/loan, under the ‘Loans’ tab on member accounts, has now been resolved and should be showing as expected.
New Loans before the 05/11 did not appear to be affected by this issue.
Apologies once again for any inconvenience this may have caused, we appreciate your patience whilst we worked to resolve the issue.
Regards,
Alexandra
Most Recent Update – 17:52 09 November 2020
Hello folks,
We are currently investigating an issue where new phone loans created since 05/11 are not displaying on members’ accounts. If you are affected by this issue, you will still receive your phone, but the details of the order and the loan may not currently be visible under the “Loans” section of your account.
New loans from before 05/11 do not currently appear to be affected by this, and we have made sure this will not impact any new loans going forwards too.
We are working hard to resolve this issue as soon as possible, and apologise for any inconvenience this may be causing. Thank you for your patience whilst we look into this.
Thanks,
Bethany
