Survey Needs a tweak

ray2

Doing the survey this morning i was asked “Compared to one month ago, how secure do you think your job is” the 3 answers are “More” “Same”, “Less” there needs to be “Other” added for those who are either not working due to disability,illness,or unemployed at the moment or retired,so can we please have that tweaked it’s bugged me every time i sit the survey. @amy_b_d

bluemoonbaz

ray2 good point and also
Have you lost your job /been made redundant . This would show how things are changing over this period

harrrrrry

ray2 there needs to be “Other” added for those who are

Yes, always, no matter what the survey and no matter what the question, unless its a very simple question like “which month of the year …” where it is (almost?) certain that there are only 12 possible answers. But that’s an exception rather than the normal situation.

Most other questions do need an “other” answer, and a place to write something in. And indeed there are situations where even “which month of the year” might require an answer like “I didn’t go”. So, probably best to provide the other box even if you’ve tried to think of all the possibilities.

ray2

bluemoonbaz Yes Baz definetly,it does need a tweak to take everyone and their changing/unchanging situations into account 💜

mrjeeves

I never know what to answer — I just go to college!

amy_b_d

Hi @ray2, thanks so much for your feedback and your suggestions to make answers more suitable and relevant to more everyone.

We’ve actually finished sending the survey for the year. Thank you so much for continuing to answer that survey for us. It’s been so valuable helping our teams understand how you and other members have been feeling and how your situations have changed. That is why we took a different approach with our black Friday campaign to advise members to check their draws.

In the next few weeks we’ll be reviewing all the questions and answers so I’ll take your feedback on board for our next survey. I’m also planning on changing up the distribution for that survey so it will hopefully become less repetitive and you’ll feel more valued telling us your thoughts and feelings. 🙂

Thanks again, and hope you all continue to keep safe.

kmichael

@amy_b_d
As you’ll be doing some planning for next year and reflecting on the feedback you received,
you could also look at the way the selection criteria are applied when choosing who to distribute the surveys to because my experience may indicate a bug somewhere in the process, as I mentioned here https://community.giffgaff.com/d/33162576-latest-pioneers-survey-on-the-new-normal/19

amy_b_d

kmichael Morning! Ah, I’m so sorry I didn’t see your previous post. I didn’t realise you weren’t receiving any comms from us for Pioneers projects. I have a catch up with one of our data analysts today so hopefully, we can find out what’s happening and make sure we can get your feedback in the future. =D

kmichael

Thank you @amy_b_d 😃 for picking this up.
No problem, I am sure I am in the pioneers list, as you know, but from my view point, it seems that there are probably additional criteria for the selection/ slicing of data or I am missing something/ there is a bug etc