scammers

khsas55

Good afternoon. I am a citizen of another country, I use your connection, I participated in the drawing from the company O 2 smartphones. For some unknown reason, I was subscribed to the resource sptbuty.com, although I ignored the subscription, but it still registered and now they withdraw money from my card in the amount of 42.03 €. It is extremely unpleasant for me that cyber scammers are in such a good country as Britain. Help me get my money back.

ellebae

good evening khsas55 you have unfortunately subscribed to a premium service,
It states you have a free 24 hour period,
So it’s important you text the word STOP to the number they have given you before the free period ends
Do you have at least 8p to send the Stop text?
(dial *100# to check)

Read the advice from this guide
https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/td-p/18597940

hope this helps

mrsgrowler

khsas55 I participated in the drawing from the company O 2 smartphones. For some unknown reason, I was subscribed to the resource sptbuty.com

This sounds like you were scammed into taking part in “a draw” which was in fact a subscription to a Premium Rate Service.

khsas55 although I ignored the subscription,

and that was the wrong thing to do as you should have dealt with stopping this sevice by responding to the text they sent you.

You should read this thread and follow the advice given
https://community.giffgaff.com/d/18597940-premium-text-charges-do-s-and-don-t-s

and you could also visit this site where there is more information available about how to get your money back
https://payforitsucks.co.uk/

techiebloke

khsas55 If you are using an O2 SIM you need to use the contact details here https://www.o2.co.uk/contactus to get in touch with them..

If it’s a giffgaff SIM have a look here https://www.giffgaff.com/help/articles/special-charges-code-of-practice

falcus28

That’s got nothing to do with giffgaff has it?

mtimol708

Hi if it o2 it has boting to do with giffgaff contact o2 support for o2 help

bubuna23

If you bought a smartphone from O2 and they entered you in a draw, you need to take it up with O2. giffgaff is a different company altogether. Scammers target people in every country.

john241177

As someone who has been got by scammers on numerous occasions over the years, I sympathize with you. I hope you can resolve this issue soon, without losing any more money! John