Sim swap issue

natty88

haych_99 did you follow all steps to SIM swap number here

Sim swap

welcome to help and support

please follow this guide to swap current number to new SIM card sim swap please don’t top up only use activation code on new sim card

https://www.giffgaff.com/help/articles/my-sim-is-broken

please remember sim swaps cannot be done between 9.30pm and 4.30am also remember to restart phone after approximately 30mins

If you don’t have a spare SIM pop into likes of pound land pound stretchers Tesco asda Sainsbury Argos Iceland heron foods Co up one stop or Mc colls buy new 3in1 SIM from around 79p then follow SIM swap link given

All those shops sell giffgaff sim cards

johngould

haych_99
Hi,
Check your email, and your spam folder.
The authentication message is also sent by email.

haych_99

johngould thank you sorted

natty88

haych_99 glad to help out Enjoy your evening stay safe

haych_99

haych_99 thats all done it still says no service since i put the sim into phone do i just wait at this point?

natty88

haych_99 yes allow 30minutes then restart phone to kick start it

haych_99

natty88 tried thats its been a while still nothing

natty88

haych_99 in very rare times it can take up to twenty four hrs restart phone every half hour the longest time I’ve known is two hrs to complete