Unable to switch to £25 goodybag

benny_boy

I would like to switch my recurring goodybag to the £25 option, but whenever I click to save the settings a popup comes up suggesting the £35 goodybag, which I do not want. This popup presents me with two options:
“Recur this goodybag” - which saves my reccurring goodybag as the £35 plan, or
“No thanks, I’ll stay on the £25 goodybag” - which does not register when clicked
This makes it impossible for me to select the £25 option, as far as I can tell! Please can this be fixed asap or an alternative suggested. Many thanks.

natty88

benny_boy Try here

change recurring payments
welcome to help and support Please check link below

to change recurring goodybags

https://www.giffgaff.com/help/articles/change-my-recurring-goodybag

sloz

benny_boy
Hi have you run out of data in your live goodybag?
A few have been experiencing that problem,

Switch off the recur
Http://giffgaff.com/profile/payment-details
Click change on the recur option
Untick the small box
And click save recurring settings

Then buy proceed to buy the goodybag
Http://giffgaff.com/buy/goodybag

You’ll see a button to start the goodybag now before you complete payment

Once it’s purchased, you will need to switch the recur back on

benny_boy

That is the page I am referring to. It still doesn’t work.

natty88

benny_boy

Explain to agents here please

Agents as it’s account related

welcome to help and support

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm Monday to Friday and 8am to ten pm Saturday and Sunday

benny_boy

No, I still have almost all of the data in my current goodybag left unused. However I know I will be using a lot next month, hence wanting to change the recurring plan. I do not wish to buy a new goodybag until this one has expired.

sloz

benny_boy
Which phone do you have?
Do you have the giffgaff app installed?

defraybo

benny_boy
First turn off recurring goodybag.

When done log out and back into your account.

Now go and purchase the £25 goodybag.

This will now show in your queue ready to start immediately your current one expires

benny_boy

I found a workaround. I downloaded the app and changed it from there, which worked fine. It seems to just be a problem with the website.

sloz

benny_boy
The app is much more convenient, you don’t need to keep logging in, and will require less clicks to complete actions

sloz

benny_boy
It appears there’s a glitch, I’ve tried myself and the button to click
"No thanks, I’ll stay on the
£25 goodybag"
Is unresponsive

I’ve reported it here
https://community.giffgaff.com/d/17357121-found-an-unreported-service-issue/4823