thebowlers Thanks for the replies. This doesn’t really help though as the usage statement only goes back to 25/10/20. Is it possible to see the usage back to February?
You will need to contact the agents, and make a GDPR Subject Access Request to see your account details going back more than three months. Use the form here:
https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulation%29/Right-to-get-copies-of-your-data/form/
Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:
https://www.giffgaff.com/support/questions
Note that it can take up to 28 days to respond to a SAR.
Good luck!
