Credit/Debit card Issues

govgaff

Useful information. Great post

bribriuk

Good info & tried all of the advice but it doesn't change anything I have just tried yet again to use the credit card, again it declined for both me & my other half we have used this credit card to pay for items online today for other purchases from other companies with no problem at all. Halifax tell us there is no problem with the card. I do notice others are having problems ie: from the forum.

I phoned the Halifax this morning and they said my card is fine but Giffgaff had failed to update their system to accept payments from the new system that is now being used by the Halifax for online payments. Neither me nor my other half have been able to pay this year (2012) with a credit or debit card it's a joke.
Also having to drive in to town to queue up for a voucher is a bit inconvenient not to mention antiquated.

trashman72

If you have a smartphone, top-up works from both android or ios no probs for me.

bertiebat

@bribriuk wrote:
Good info & tried all of the advice but it doesn't change anything I have just tried yet again to use the credit card, again it declined for both me & my other half we have used this credit card to pay for items online today for other purchases from other companies with no problem at all. Halifax tell us there is no problem with the card. I do notice others are having problems ie: from the forum.
I phoned the Halifax this morning and they said my card is fine but Giffgaff had failed to update their system to accept payments from the new system that is now being used by the Halifax for online payments. Neither me nor my other half have been able to pay this year (2012) with a credit or debit card it's a joke.
Also having to drive in to town to queue up for a voucher is a bit inconvenient not to mention antiquated.

Thanks for that information and it's useful to know that Halifax customers may have a specific problem with this. I wonder if I can get some more information on this, so I'll try and see if I can get an update on when the system might be changed to allow Halifax customers to use the system.

oldyorkie

very informative post Bertie ..... answered all the questions that a newcomer asked of me in a thread today, so I took the liberty of copying it into a thread (including the link to it) and at the same time giving the credit to you, which it obviously deserved.

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/I-GET-THIS-MESSAGE-WHEN-TRYING-TO-TOPUP/m-p/3849319#M1309357

Thankyou. 🙂

bertiebat

@oldyorkie wrote:
very informative post Bertie ..... answered all the questions that a newcomer asked of me in a thread today, so I took the liberty of copying it into a thread (including the link to it) and at the same time giving the credit to you, which it obviously deserved.

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/I-GET-THIS-MESSAGE-WHEN-TRYING-TO-TOPUP/m-p/3849319#M1309357

Thankyou. 🙂

You're welcome oldyorkie and feel free to use to help people. 🙂

bluemoonbaz

nice post bertie great info and well presented

bertiebat

I have checked with giffgaff about Halifax payments and there shouldn't be a reason for any rejections. However it would be useful to know if other people are having similar problems with Halifax (or even successes).

eskdale3

I Hope I can add some info to this thread

I bank with Bank of Scotland (Halifax) which is now owned by Llyods

I have 2 gg Sims (actually 3 but only use one occassionally) which until a few months ago I could top up / buy Goody Bags with online.

2 months ago I bought a gb for sim 1 using my Credit card and all went through fine

I then preceeded to buy one for sim 2. This was declined by the bank according to the message displayed by Giffgaff

I thought OK the bank is seeing it being used for 2 phones and might of rejected it, not having time to mess around I paid for the second one with my debit card and that went through (Other online payments with othe vendors using the credit card were however fine)

Last month exactly the same happened but again being short of time I bought one with the Credit card and one with the Debit card.

Today I needed to by another goody bag but decided that I wasn't using Sim 1 more than 20MB /day and would not buy a Goody bag for it. So I tried to buy a Goody bag for Sim 2 using my Credit card - Alas once again GiffGaff says declined by bank. So getting very annoyed now at the bank I phone them up and to be fair to them they did a full investigation and it is definately not being rejected by the Bank they could even give me the authorisation code that they gave GiffGaff for the payment. They were very helpful but assured me it is a GiffGaff issue and they have a very large number of callers with problems with GiffGaff.

I have tried removing the card and re-entering it. Strange how even when you are not trying to buy anything if you try to register the card with GiffGaff it tells you the Bank has declined the payment

GiffGaff you have some serious problems with your payment system, I've been with GiffGaff since their early days

I sent a message to an agent to try and sort it out but 2 hrs later no reply - so I have bought my last Goody Bag using my debit card to give me time to purchase 2 sims from 3

Time is to valuable to constantly messed around. Looking through the posts here it has been on going for months and it still isn't resolved!!

Goodbye GiffGaff

rxheard

I am having the same problems. I am trying to activate a new sim/do a top up and my card keeps getting declined. My credit card is a tesco card and worked the other day when my wife purchased sims for herself and our daughter. This is an absolute joke and unless sorted out today by GG then I will be staying with my existing network and transferring my wife and daughter as well.

irfanali

I'm in the exact same position I used the same card to top up my sons SIM but the system has declined me 4 times!!! when I try an activate a new SIM and top it up for myself. Its very frustrating and making me wonder that maybe paying extra with another provider may be better option for me in terms of efficient problem resolution. ☹

eskdale3

I spent days going back and forth with giffgaff and the bank trying to find out who was rejecting it. I eventually concluded that it is definately a GiffGaff problem. The bank says they are using multiple providers for the Credit card processing and some work and others don't because they send different data. But in the end I had to give up - Don't like giving up but GiffGaff blame the bank and the bank blame GiffGaff. I spoke with a supervisor at the bank and she did do a full investigation and said it was GiffGaff but GiffGaff still insisted it was the Bank or I was supplying the wrong details - but my details were certainly correct. Card works fine with other suppliers so it must be GiffGaff.

rxheard

Thanks guys, I'm sort of glad it's not just me! This is definitely a GG problem as I have also checked with my credit card company and tried an alternative card aswell - completely different bank.

What are GG doing about it? Do they even look at the comments posted here? It is ludicrous, I want to become a customer of there's but I am being prevented in doing so. I work in the digital and customer experience space as a consultant and have often in the past used GG as a case study for all the right reasons but now I will have to use the GG experience as an example of what it look likes once you take your eye of the ball and believe your own hype!

Dear GG, please, please help me to become one of your customers - it really is not that difficult.

rxheard

argghhh! I've now had a response from someone in GG customer service. They have not resolved the issue and suggest maybe I don't have enough funds in my account - hahahaha!!!

And to top it off, when I try to submit a response, I get a 404 page error.......! GG you are a joke.

irfanali2304

Definately a joke an I'm not laughing ☹ I can't even reply back to the agent as I get a 404 error trying 3 different browsers on 2 different PC's Forgive my ignorance major mobile operators I'm coming back to you, you were right and I should have believed you The grass is not greener in GiffGaffs pastures

richardski

Hi irfanali2304,

Its not all bad - we actually still have some grass here 🙂

The 404 error refers to the acknowledgement page and does not mean the message has not been sent - a fault giffgaff needs to fix.

Before you move back to the fat cats just do the sums and you will see there is scope for considerable savings and also you can publicly declare you dissatisfaction - try that with the fat cats 🙂

Some of the support thread I have seen on Voda by their paid "Technical" staff are woeful - think I will post in off topic as some of their answers are just ridiculas - some of the best were "polish" you SIM!!

Richard

richardski

An interesting problem with buying Goodybags with VISA debit card. All went well till I got the the handoff to the "Verified by Visa" page on the giffgaff web site.

It would appear that the password I was using was getting mangled in this process and what got through to VISA was not recognised. Eventually I had to go through the process of re-creating a password and then found that I could not create a password containing an ASCII punctuation character. Once I had edited my replacement password to be punctuation free it allowed the purchase to be successfully concluded.

This password with its ASCII punctuation character has previously worked with all other online transactions.

This is a giffgaff issue and it need to sort out the parameters that are passed on.

Richard

bertiebat

@richardski wrote:
An interesting problem with buying Goodybags with VISA debit card. All went well till I got the the handoff to the "Verified by Visa" page on the giffgaff web site.

It would appear that the password I was using was getting mangled in this process and what got through to VISA was not recognised. Eventually I had to go through the process of re-creating a password and then found that I could not create a password containing an ASCII punctuation character. Once I had edited my replacement password to be punctuation free it allowed the purchase to be successfully concluded.

This password with its ASCII punctuation character has previously worked with all other online transactions.

This is a giffgaff issue and it need to sort out the parameters that are passed on.

Richard

Thanks for that Richard as I suspect that might be one of the unexplained issues with cards and will add this information into the main post. I'm also going to highlight this problem to giffgaff as the rejection of punctuation characters has been the cause of a few issues (including the fact that punctuation characters have to be removed from the credit card details address for it to work as has already been indentified).

richardski

Hi bertiebat,

I did raise this through the agent system but as yet no response.

Hopefully you may have more success in getting giffgaff to address this issue. The ability to include ASCII punctuation codes in passwords does make them harder to brute force 🙂

It was just a pain having to edit my password to enable it to work through the giffgaff site. Still it all helps in squishing the bugs in the giffgaff web site.

Richard

bertiebat

@richardski wrote:
Hi bertiebat,

I did raise this through the agent system but as yet no response.

Hopefully you may have more success in getting giffgaff to address this issue. The ability to include ASCII punctuation codes in passwords does make them harder to brute force 🙂

It was just a pain having to edit my password to enable it to work through the giffgaff site. Still it all helps in squishing the bugs in the giffgaff web site.

Richard

Hi Richard yes I've already had a response from Craig the community manager who has said they will pass it to the correct person to investigate.

I've also pointed out what I think is another problem with the Town bit of the credit card details, so hopefully we will get something done about those issues. 🙂 It might take a while for the changes to be done but at least it's a couple of steps further in sorting some people out and it is very helpful to know what issues are caused by what problems so your post was very helpful. 🙂