Service Checker and Planned Mast Maintenance - The giffgaff community

Service Checker and Planned Mast Maintenance

will23

Hello gaffers,

To check signal in your area, head to our Coverage and Service page.

So what should I do now?

If there is a problem in your area:
Sit tight. Mast problems get sorted by engineers, so they will go back to normal soon.

If there is not a problem in your area:
Ask the community. They'll be able to dig a little deeper and help you sort it out within minutes.

Click here to post your question.

Disclaimer: Below shows O2's site. If the item below refers to anything other than service then it is referring purely to O2.

So what should I do now?

If there is a problem in your area:
Sit tight. Mast problems get sorted by engineers, so they will go back to normal soon.

If there is not a problem in your area:
Ask the community. They'll be able to dig a little deeper and help you sort it out within minutes.

t_will

Hey all,

Over the coming months we'll be working on upgrading our network across the country - making it futureproof, improving coverage area, and generally making sure it's all in tip-top shape. Here's the one handy place where you can see the planned maintenance for the next week, and a history of the work for the last month.

If we're doing work in your area, then you'll lose the service described at some point after the maintenance begins, and it'll last for the described duration, after which you'll be up and running again - and some areas will even have improved signal.

If you're experiencing issues with your coverage that isn't covered by this maintenance, then your first port of call should be the post that allows you to check the service status of your area Help forum where you'll be able to troubleshoot your issue further with our members.

In progress and recent maintenance

[No current maintenance]

Upcoming maintenance

[None Upcoming]

Completed

(click spoiler to view completed maintenance from the last 30 days)

Area: Chiswick, Notting Hill, Hammersmith & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 7th March 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 8th March 2015

Area: Grimsby, Louth, Market Rasen & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 7th March 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 8th March 2015

Area: Kilmarnock, Irvine, East Kilbride & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 7th March 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 8th March 2015

Area: Earlsfield, Wimbledon Common and Clapham

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Friday 20th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Saturday 21st February 2015

Area: Bexley, South Woolwich and surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Friday 20th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Saturday 21st February 2015

Area: Durham, Fishburn, Newton Aycliffe and surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Friday 20th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Saturday 21st February 2015

Area: Ringford, Kirkcudbright, Girvan, and surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 21th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 22nd February 2015

Area: Horsham, Haywards Heath, Burgess Hill, Dorking and surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Friday 20th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Saturday 21st February 2015

Area: Warlingham, Purley, Penge, Wallington & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 14th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 15th February 2015

Area: Leatherhead & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 14th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 15th February 2015

Area: Watford Kings Langley Croxley Green & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 7th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 8th February 2015

Area: Guildford Woking Burpham & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 7th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 8th February 2015

Area: Coatbridge Motherwell Calercruix & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 7th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 8th February 2015

Area: Rainham Dagenham & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Friday 6th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Saturday 7th February 2015

Area: Torquay Dartmouth Newton Abbot & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Friday 6th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Saturday 7th February 2015

Area: Hartwell Newport Pagnell Great Linford & surrounding areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Friday 6th February 2015

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Saturday 7th February 2015

Area: Windsor and Eton areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 31st January

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 1st February

Area: Lewisham, Eltham, Catford & Beckenham

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 31st January

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 1st February

Area: Dunfries, Stranraer, Annan and Girvan

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 31st January

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 1st February

Area: Windsor and Eton areas

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 31st January

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 1st February

Area: Lewisham, Eltham, Catford & Beckenham

Service Affected: Loss of 2G services for calls, texts, email and internet for up to 4 hours. Our 3G network will still be working fine for calls, texts and data.

Maintenance Period Begins: 10:00pm Saturday 31st January

Maintenance Duration: Up to 4 hours

Maintenance Period Ends: 06:00am Sunday 1st February

We'll keep this post updated with new dates as and when they're planned.

If you're experiencing issues with your coverage that isn't covered by this maintenance, then your first port of call should be our thread that allows you to check the service status of your area Help forum where you'll be able to troubleshoot your issue further with our members.

Cheers,

~Will T

t_will

Hi all,

Some more maintenance is planned to run in Bradford from next Monday to Friday. It won't be happening in all areas for the whole week, but you might see a few blips in service while they work on any one specific area. The result of it all should mean a noticable increase in coverage - both in area and providing better indoor service - after the maintenance. Vital statistics below:

Area: Bradford

Service Affected: 2G and 3G service. We're upgrading our network to increase the areas we cover and provide better service indoors.

Maintenance Period Begins: 00:01 on 10 Jun 2013

Maintenance Duration: Variable and brief - you may see up to three periods of no service for short periods of time; one when we work on the specific part of the mast that services the area you're in, and one when we reboot the euipment at the end of the maintenance period.

Maintenance Period Ends: 23:59 on 14 Jun 2013

There'll be a fair few of these types of maintenance over the coming months as we roll out the upgrade across the country and more and more of you get to benefit, so keep an eye on this thread for your area coming soon and to give the best help you can 🙂

~WT

as7861

Here is three more 😛 ( from o2 status site )

Jun 15, 2013 10:00 pm

Jun 16, 2013 06:00 am

NOTIFICATION OF MAINTENANCE TO THE O2 2G NETWORK

We’re carrying out maintenance on parts of the 2G network between 10pm on 15/06/2013 and 6am on the 16/06/2013.

This will result in the loss of 2G services to sites for up to 4 hours in

this area:

· Ealing (reference number 1945069)

If you've got a 2G phone, you won't be able to use it for calls, texts, email, or internet. Our 3G network will be working as normal.

Pending

Jun 15, 2013 10:00 pm

Jun 16, 2013 06:00 am

NOTIFICATION OF MAINTENANCE TO THE O2 2G NETWORK

We’re carrying out maintenance on parts of the 2G network between 10pm on 15/06/2013 and 6am on the 16/06/2013.

This will result in the loss of 2G services to sites for up to 4 hours in

these areas:

· Isle of Wight, Christchurch and Lymington (reference number 1945037)

If you've got a 2G phone, you won't be able to use it for calls, texts, email, or internet. Our 3G network will be working as normal.

Pending

Jun 15, 2013 10:00 pm

Jun 16, 2013 06:00 am

NOTIFICATION OF MAINTENANCE TO THE O2 2G NETWORK

We’re carrying out maintenance on parts of the 2G network between 10pm on 15/06/2013 and 6am on the 16/06/2013.

This will result in the loss of 2G services to sites for up to 4 hours in

these areas:

· Swindon, Chippenham and Marlborough (reference number 1923791)

If you've got a 2G phone, you won't be able to use it for calls, texts, email, or internet. Our 3G network will be working as normal.

Pending

amarjitks

Hi, I've checked the site and it says that there is a mast not working in my area, my calls have been disrupted for over 5 weeks now, I have got no or very little reception in my house and it is causing alot of problems as I use it for work too. Can you tell me how long it will take to restore the service in the B20 area please? Thanks

piplisa

thanks for the dates

t_will

as7861 - Thanks for posting 🙂 You'll notice that these are in the post now after we've confirmed the impact to giffgaff.

@amarjitks wrote:

Hi, I've checked the site and it says that there is a mast not working in my area, my calls have been disrupted for over 5 weeks now, I have got no or very little reception in my house and it is causing alot of problems as I use it for work too. Can you tell me how long it will take to restore the service in the B20 area please? Thanks

If the checker shows that there is an issue, then it also means that your mast is scheduled for maintenance soon. However, when a mast in your area is not working correctly, you should be able to use a different mast if there is one nearby - it may be worth troubleshooting with our members in Help if your phone isn't doing this correctly.

angelbutterfly

hi my fone has been down 7 hrs today, is it goin to be off till 14th now, im new to giff gaff n feelin like iv lost my hand 2day not avin my fone, if its stayin off few days im thinkin of buyin anotha sim 4 a few days as i cant use anything n need to, thank you

t_will

@angelbutterfly wrote:
hi my fone has been down 7 hrs today, is it goin to be off till 14th now, im new to giff gaff n feelin like iv lost my hand 2day not avin my fone, if its stayin off few days im thinkin of buyin anotha sim 4 a few days as i cant use anything n need to, thank you

Hi Angel, this work is only taking place in Bradford at the moment. If you are in this area, then your service shouldn't be unavailable for the rest of the week - while work will be ongoing in other parts of the city until Friday, no one area should see service go out for the entire period. You might also notice another short blip at the end when they turn everything off and on again.

If this doesn't sound like you're affected, make sure you troubleshoot the issue in Help, as our members will be able to advise what to do to figure it out.

~WT

sbernard1

Issues persist in Dalston Hoxton Shoreditch dropping out of 3 g to E and sometimes nothing 1 bar showing now on iPhone 4 E8 is getting some spotty service (sigh)

thebe11y

Sorry a phone mast in this area isn't working This means your service might come and go until we fix it. Updated 21:00 (refreshed hourly). Recent faults might not show yet.

I`am into my second week without internet now, all the info i can find is whats above, that just updates itself every hour but the info stays the same.

Anywhere i get more info on the FK3 area please

gaffa234

Where do you report a problem even if it does not show

t_will

High everyone 🙂 Wow, that post up top got big all of a sudden.

In addition to the maintenance currently going on in Bradford, we've got these two that are also ongoing in Nottingham, Leicester and Coventry for this week. Sorry for the late notice - these should be completed by end of play tomorrow:

Area: Nottingham

Service Affected: 2G and 3G service. We're upgrading our network to increase the areas we cover and provide better service indoors.

Maintenance Period Begins: 00:01 on 10 Jun 2013
Maintenance Duration: Variable and brief - you may see up to three periods of no service for short periods of time; one when we work on the specific part of the mast that services the area you're in, and one when we reboot the equipment at the end of the maintenance period.
Maintenance Period Ends: 23:59 on 14 Jun 2013

Area: Leicester

Service Affected: 2G and 3G service. We're upgrading our network to increase the areas we cover and provide better service indoors.

Maintenance Period Begins: 00:01 on 10 Jun 2013
Maintenance Duration: Variable and brief - you may see up to three periods of no service for short periods of time; one when we work on the specific part of the mast that services the area you're in, and one when we reboot the equipment at the end of the maintenance period.
Maintenance Period Ends: 23:59 on 14 Jun 2013

Area: Coventry

Service Affected: 2G and 3G service. We're upgrading our network to increase the areas we cover and provide better service indoors.

Maintenance Period Begins: 00:01 on 10 Jun 2013
Maintenance Duration: Variable and brief - you may see up to three periods of no service for short periods of time; one when we work on the specific part of the mast that services the area you're in, and one when we reboot the equipment at the end of the maintenance period.
Maintenance Period Ends: 23:59 on 14 Jun 2013

We've also got some similar maintenance going on in Bradford, Leeds, Maidstone, Ashford, Folkestone and Brighton starting on Monday. This is a lot of work, but you shouldn't see your individual service be unavailable for anything other than a couple short periods of time during the week. The deets:

Area: Bradford and Leeds

Service Affected: 2G and 3G service. We're upgrading our network to increase the areas we cover and provide better service indoors.

Maintenance Period Begins: 00:01 on 17 Jun 2013
Maintenance Duration: Variable and brief - you may see up to three periods of no service for short periods of time; one when we work on the specific part of the mast that services the area you're in, and one when we reboot the equipment at the end of the maintenance period.
Maintenance Period Ends: 23:59 on 21 Jun 2013

Area: Maidstone, Ashford and Folkestone

Service Affected: 2G and 3G service. We're upgrading our network to increase the areas we cover and provide better service indoors.

Maintenance Period Begins: 00:01 on 17 Jun 2013
Maintenance Duration: Variable and brief - you may see up to three periods of no service for short periods of time; one when we work on the specific part of the mast that services the area you're in, and one when we reboot the equipment at the end of the maintenance period.
Maintenance Period Ends: 23:59 on 21 Jun 2013

Area: Brighton

Service Affected: 2G and 3G service. We're upgrading our network to increase the areas we cover and provide better service indoors.

Maintenance Period Begins: 00:01 on 17 Jun 2013
Maintenance Duration: Variable and brief - you may see up to three periods of no service for short periods of time; one when we work on the specific part of the mast that services the area you're in, and one when we reboot the equipment at the end of the maintenance period.
Maintenance Period Ends: 23:59 on 21 Jun 2013

Ask away if you have any questions about the work 🙂

thebe11y

Anyone help please ?

3radical

thebe11y, have you checked status on the o2 site?

vish14

Not my area phew!

t_will

@thebe11y wrote:

Sorry a phone mast in this area isn't working This means your service might come and go until we fix it. Updated 21:00 (refreshed hourly). Recent faults might not show yet.

I`am into my second week without internet now, all the info i can find is whats above, that just updates itself every hour but the info stays the same.

Anywhere i get more info on the FK3 area please

Hey there, sorry for the late response. If a mast is showing as not working in an area that you're looking at, then it means the engineers are aware of it and will be working to bring it back up to speed soon - sorry you've had to wait, but your area will be sorted soon.

@gaffa234 wrote:
Where do you report a problem even if it does not show

First port of call should be our Help board, to make sure that it's not a problem with your phone itself. If after troubleshooting you're confident that there's an issue with a mast, and it's not showing on the checker after an hour, please get in touch with an agent who'll be able to raise it through to the team.

thebe11y

Thanks guy`s, its appreciated 🙂

khany30

Hi can feel the affect of having no Internet in bd2 undercliffe area since this morning

khany30

Wellcome to bradistan