We have had an increase in the number of people who have been trying to remove the bar on them browsing for 18+ rated content (gambling, alcohol and other stuff :smileywink 🙂
A number of you are using the O2 web site (https://parentalcontrol.o2.co.uk/) this is NOT going to work for all giffgaff members and at this point i'd strongly recommend that you do NOT use this.
If you raise a case to an agent they can then pass this to the back end teams who will make the configuration changes and you will be notified (in the usual way by our agents) when this is complete. You will not need a PIN (as previously stated)
update 3rd 15:30 - I know that a number of you have only seen this issue today, so we think there may have been some changes on the network controls we were not aware of. We're looking into it and Conor or I will update this when we get more info, in the mean time raise a case and the agents will deal with the requests ... sorry until we get this sorted.
updated 4th at 16:00 - I have been on a call this afternoon and whilst we have found some ways to improve the manual reslution process, it will still take a few days to get all the accounts set up correctly
updated 7th at 17:15 - I have been told that most of the cases that have been raised are now resolved, but I am still looking into one or two specifics
updated 10th 15:40 - Sorry not to update you sooner. There are 3 issues with the process between giffgaff and the service which we now have for the 18+ content. The longer term approach is for giffgaff to provide the abililty for you to manage this wihin my giffgaff, but we wont have that for some time, because of the back end integration
We are also trying to reduce the time it takes for each indivdual issue to be resolved
updated 14th 18:40 giffgaff have received over 1100 requests from members to remove the 18+ content bars in the last two weeks (that's up to this morning), of these we have under 60 left. Our support teams have been working to clear any backlog. Weve improved the process slightly and going forward we hope, for over 90% of cases, to have the new requests completed in 1 or 2 working days.
For ~6% of accounts we are having to make more detailed changes on the database as there was an issue in provisioning, and we are looking to run a one off script to address these.