hi i ordered giffgaff sims for my family and ive just activated my dad and brothers sim bot topped up with £10 when will i recive my payback points as airtime credit?
If you think you're missing points, two common things to check before contacting an agent:
1) Check the date: If the date of the activity was this month, remember your statement is produced on or around the 5th of the following month i.e. if your friend activated on the 7th of the month, you'll see these points pop up in the next statement (produced on or around the 5th of each month).
2) Check the qualifying criteria - see each section above for details
Two common questions:
I haven't received 500 points for introducing a friend:
SIMs ordered while logged in via Spread the word are automatically linked to your account, when they activate you'll see 500 points on your next statement - you'll receive an email/news feed notification when they join.
If your friend has activated - and you haven't seen points on the following month's statement, firstly check with your friend that they activated the SIM you gave them. Occasionally it happens that your friend has activated another SIM - either one they ordered directly from the website, or one from another friend.
My friend wasn't presented with the 'Recommender box' so wasn't able to enter my member name:
SIMs ordered through Spread the word is automatically linked to a members account for points. When one of these SIMs goes through the activation process - the 'recommender box' is hidden, as we already know who it's linked to.
3) Still unsure, then send a private message to an agent including your friends member name etc and we'll be able to investigate the SIM history and award points where required.