Simply head to giffgaff.com and click on 'login', click on the 'Forgot your password?' link, and enter your e-mail, phone number or username where prompted. Or you can use this direct link password reset
You'll be sent an email that contains a link which you simply need to click and select a new password.
Please note: The E-Mail address you register with is the address a password reset gets sent to. If this is not valid, the password reset cannot be performed and will not be delivered correctly. Please make sure you keep your account updated!
Remember both your username and password are case sensitive.
If you no longer have access to your email account then you will need to create another community account in order to request a reset from the agents.
Include your phone number, SIM Serial number, your name and address and any other info you can provide to help in the message.