Hey all. This thread is now archived - please find the latest unreported Service Update there here:
http://community.giffgaff.com/t5/Service-Updates/Think-you-ve-found-an-unreported-service-issue/m-p/17386991
You can check under the spoiler to read the old thread but this thread is locked for further comments.
Need a hand?
This thread is for members to report possible trending issues that have been observed in the community, that appear to be affecting multiple people at once, rather than individual issues. If you're experiencing trouble with your phone, the best place to get help is by starting a new message in our Help forum.
If you're not sure how to go about it, check out this handy guide.
Reporting an Unusual Issue
If you have found a trend of a certain type of issue cropping up more than it usually does in the community then we need to know so that we can look into it and start fixing the problems.
If you have found one you need to let us know in this thread. All educators are subscribed to this thread and will be notified immediately. We might not even notice if it's in a different thread.
Make sure that there isn't already a thread about it in the Service Updates forum.
Find 5 instances of where this has been reported by members (preferably recent).
Please pop these instances below in a post.
The educators will then investigate it as soon as we can. We will then let you know on this thread if we're investigating.
Thanks everyone,
Will
