Goody bag disappeared

dan_coys

I ported in my number on the 3rd Sept and this went through by lunchtime on the 4th Sept. I have been texting and calling without issue with the number I ported in. Today at around 4 pm I lost service. Upon arriving home I log in to my account and my goody bag has gone. Where it should be it says "we are updating your goodybags". When you call my mobile number I get a "this number is not recognised" voice message. Its exactly how it was when I was waiting for the port in to finish on Tuesday morning. I have asked an agent but wondered if anyone had any ideas ?

Thanks

markb1j

Its most likely just a glitch,

gordonr

If your mobile is not being recognised it does sound like an issue with your account. I'm guessing you can't call out either?

I think it definitely sounds like a case for the Agents.

lucy68

Dial *100# (Airtime Credit Balance)

Dial *100*7# (Goodybag Minutes Balance)

jmills

Wait for the agent to respond. There's not much else you can do ☹

scottasaurus

probably a glitch

johnferris

probably better waiting for the agents reply

703

That does sound as if the Port hasn't completed, which it clearly has from your comments. It is a strange one, and one the agenys will have to sort out for you.

It must be frustrating for you, especially as it must have seemed like the Port was completed OK. ☹

sydbrazil1

Dial *100*7# to see if your goodybag is active

jordanblack68

Could be an issue with account.

dan_coys

I can't dial out either so I'll just have to wait for a reply from the agent.

Thanks

joanne7795

sounds like summit to do with the porting

cal_ownage

probably a glitch, wait 25 hrs, if nothing happens contact an agent http://bit.ly/askagents

jackclayx

Im in the exact position! My port started monday morning and didnt finish till tuesday lunch time. Now my goodybag has dissapeared!

benean

It went in yesterday and a text went through saying that that the new balance is 20 pounds goody bag. On>**phone_number_removed** for son and have no more money to put any more credit on, we're is his credit gone

benean

Is there someone who I can call directly , this is causing some stress to me and my son

benean

Is there a other way I can find out if the goodybag is working , it worked yesterday when I put 20 and it told me it's in and sent a text to the number I put it in , I'm getting stressed not getting any answers please please can you help me

benean

No it's gone though