Cant make or receive calls and text

claris12

I am not able to make or receive calls or text. I have a full signal and I have tried turning my phone on and off again and it still isn't working even though it has been allday. Also my goodybag info has disappeared off My Giffgaff details. Can anyone help with this issue please or has anyone else experienced same issues??

kulsum

remove SIM and battery put back in and reboot phone

sairaadnan

Check network status here
http://status.o2.co.uk/

and

Dial *100*7# for your goodybag minutes balance.

ts

are you going through a number transfer?

jumbo4

check area status: http://bit.ly/o2status

nblackburn

Same problem with me, can't make calls, texts etc. My balance is showing as zero.

Service status is fine in my area.

Can't ask an agent the link redirects to the dashboard.

johnferris

take the battery out for a few minutes

ceriliz

Having the same problem, no credit showing (should be £10) and no goody bag although only joined a week ago! Number transferred and used phone, then today can't make or reciece calls or texts.

ts

@nblackburn wrote:
Same problem with me, can't make calls, texts etc. My balance is showing as zero.

Service status is fine in my area.

Can't ask an agent the link redirects to the dashboard.

I have notified the moderators about your links

claris12

No it transferd over on Monday

squirreltyrrell

this is a temporary problem check the o2 website for status updates 🙂

ts

@ceriliz wrote:
Having the same problem, no credit showing (should be £10) and no goody bag although only joined a week ago! Number transferred and used phone, then today can't make or reciece calls or texts.

when did the number transfer?

ts

@claris12 wrote:
No it transferd over on Monday

get in touch with the agents http://bit.ly/giffgaffagent

christian_b

@nblackburn wrote:

Same problem with me, can't make calls, texts etc. My balance is showing as zero.

Service status is fine in my area.

Can't ask an agent the link redirects to the dashboard.

Hi,

A fix has been applied for you, please try it again.

nblackburn

Thanks christian_b, ask an agent link now works!

mumhead

I am having the same problem. I ported my number over last Monday. Today I cannot make or receive any calls. There is not problems with masts in my area. I have contacted an agent.

darren9999

try a reboot

mumhead

I have rebooted many times and tried the sim in another phone and it's still not working

ceriliz

transferred monday and could use phone no problem. same problem as a few people, "updating goody bag " showing as it's only 5 days old it doesn't need updating! and I can't receive calls, that should have nothing to do with my credit. I have contacted an agent.

chrisips2

Same problem here. My number started porting on Monday and finished around lunchtime on Tuesday. Today my balance is zero and my phone doesn't work. Although it shows a signal. Tried removing the SIM and running the phone battery down until the phone goes off, then charging it up again. Still no balance. ☹ I've asked an agent and I'm waiting patiently (well patient ish!).