We have had a small number of members report failures with the top up by voucher function over the last two days. Our technical teams investigated the issue and have found a fault that has the potential to become a bigger issue.
Therefore we have decided to disable the top up function entirely until this problem is fixed. The other top up methods - credit and debit cards - are not affected by this fault.
Apologies for the inconvenience if you are not able to use these other methods. We will get top ups by voucher up and running as soon as possible.
Please watch this thread for updates, and re-direct any posters on other threads mentioning this issue to this thread.
Update on 24th:
This issue is still being fixed. Aologies for the delay in a fix - and for not updating this thread yesterday. I will update later today with the latest news.
The fix for the Voucher top up method is being applied as we speak. We will then need some time to test that it has worked. Assuming this runs smoothly vouchers should be available again around 2pm this afternoon.
Update 24th: Vouchers are now working again.