Just for the sake of transparacy and clarity, here's all that members of nanogaff know about how the official nano SIMs will be introduced in the first instance.
Nanogaff update - SIM Swap & official nano SIMsFrom: timo_tSent: 26-11-2012 17:14Remove timo_t from FriendsIgnore timo_tHey there,Apologies in advance for the looooong PM and for going straight to business. There is some ground to cover, so I hope you don’t mind.As I alluded to in my previous message, these are the upcoming changes to Nanogaff:Official nano SIMs will be made available in the near future, so no more cutting requiredSIM Swap – it will now be possible for people to move over to a new/different sized SIM with easeAs a business, we aren’t in a position to send these new nano SIMs out just yet. As such, we are asking you to help support the SIM swap initiative for nano SIMs as well as continuing to satisfy regular orders for nano SIMs.We understand and appreciate that this will likely affect your activation rates as well as not receiving normal payback for the SIM swaps. To help out with this and to show our appreciation for the work you have already put in, we will be sending out pre-paid envelopes that you can use to send out SIMs with no cost/risk to you. These envelopes will be giffgaff branded and have a little giffgaff slip inside where you can write a personalised message to the recipient. This means that you can send out nano SIMs for both new customers and for SIM Swap customers at no cost to yourself.To support the above, there will be two links to order SIMs now.The normal link you use to order SIM boxes, available to everyone: @timo_tSent: 27-11-2012 17:16
Hey again,
As I received a bunch of questions and feedback (thanks for that by the way, very much appreciated) I thought I’d put together an FAQ to cover the main points that were brought up.
--------------------------------------------------------
When is Sim Swap/official nano SIMs happening?
Unfortunately we cannot talk about exact timelines just yet. There are still a few pending technical issues that we need to resolve and we don’t want to commit/promise anything that we might find out last minute that we can’t satisfy. Soon!
The Order Page is not working?
The details in ‘My giffgaff’ need to be exactly the same as what is being put into the order form. Any changes you make in ‘My giffgaff’ can take several hours to update on the system, so please be patient if you’ve changed something. If it still doesn’t work, please get in touch via PM and we can put the orders through manually in the interim.
We have also discovered a potential issue with people whose billing details are not the same as their delivery/account creation details which we’re looking into it now. If you’re having problems, please get in touch directly so we can get orders in manually for you. This should be resolved shortly, but do reach out if you’re having trouble.
I change my address regularly so could you kindly tell me whether it will be according to the address I have registered at the time of filling in the form, or at the time of the order being fulfilled?
The address will need to be the same on both occasions. To get through the order form, the postcode must match and then when the order is provisioned it will be validated again. We recommend changing the address as little as possible if it can be helped.
Going on current numbers + sim-swaps we will need at least 2 boxes each week, can we order more than one at a time?
Barring any unforeseen provisioning issues, we can satisfy 2 boxes a week.
Can we be sent a few boxes initially so we can stay ahead and dont need to stop while we await stock?
We’ll pre-emptively send out one box each initially to give people a chance to get rid of any existing stock of pre-cut SIMs. Once you receive this, you can start putting in orders for more boxes as normal.
How do the box + envelopes get sent out?
Every box of nano SIMs will be sent out with an equal amount of pre-paid giffgaff envelopes. They’ll be in the same package and will arrive as a single delivery.
Can the existing cut SIMs be used for Sim Swap?
Any SIMs you have cut already can be used for SIM Swap. I would hope no one has a stockpile of thousands of pre-cut SIMs, so please exhaust your current supplies. When we launch SIM Swap/official nano SIMs, there will be a transition phase where Nanogaff moves from cut nano SIMs to official nano SIMs and for the first few weeks members won't necessarily be guaranteed an official SIM.
When can/can’t we use cut SIMs?
For any official Nanogaff orders put through the system, we will want you to use factory cut SIMs exclusively. Once you’ve used up your existing hand-cut SIMs (which shouldn’t be more than a week or so after launch), there should be no hand-cut SIMs going out in giffgaff branded envelopes from Nanogaff. The only time to use hand-cut SIMs is if you are satisfying a personal or non-Nanogaff related orders.
Nanogaff = official SIMs.
Can I use the official nano SIMs to satisfy other orders?
No. Official nano SIMs are to be used for Nanogaff orders exclusively. Also note that the official nano SIM will only fit in a nano SIM device. There is no pop-out/adapter for other SIM sizes.
50 factory SIMs + 50 pre-paid envelopes = 50 Nanogaff orders satisfied.
Can I use the envelopes for any orders?
No. The envelopes are to be used exclusively for official Nanogaff SIM orders and any personal use (even if it is to satisfy other SIM orders) is not allowed.
Do we still get payback for normal activations?
Yep.
How do we differentiate between Normal and Sim Swap orders? So we are going to receive the Nano-sims and then distributing them to the new/existing customers?
The way the system is built currently, there is no way to differentiate between SIM Swap and new users. This is part of the reason we provide pre-paid envelopes: as you won’t receive payback for Sim Swap orders, we want to minimise the risk and maximise the payback you do get from new activations.
--------------------------------------------------------
Now, unfortunately, I am going to be out of the office until Wednesday next week (Dec. 5th) and won’t have reliable access to my PMs/inbox. If you have any questions beyond what has been covered in this FAQ, please don’t hesitate to get in touch with gregg_b through PM. Gregg gets a LOT of PMs, so please use [NANOGAFF] in your subject line so he can pick out the relevant PMs. I’ll be back next week, dealing with everything Nanogaff related as normal.
Cheers,
TImo
Reply {edited 20th Dec out of date info struck through}
There are going to be a lot of people asking exactly how things will work - but all will boil down to the same set of questions.
Perhaps someone who is excellent at distilling info can put together a list of scenarios, and how SIM swap / nanos would work for that case?
The majority of things will depend on knowing WHEN certain things will happen - but I think the only known answer is "twice as long as it takes to get half-way there"!
Giffgaff doesn't have a cystal ball after all.
Hope this shows that although there has been little posted by gg staff, they have been thinking long and hard about how to introduce nano SIMs slowly and steadily at first to get them out there without breaking the bank or the existing warehouse!
