This is likely to be the reason!
Sorry to hear you are experiencing an issue with your goodybag/topping up/outgoing calls and texts; sadly there are issues at the moment which include the following:
- Some £10 goodybags this morning have been applied with incorrect levels of data allowance and minutes.
- Some accounts are showing "Balance N/A" and others are showing pending, processing or updating when buying a goodybag or top up.
- Some members are unable to buy goodybags or top up.
- Issues with outgoing calls and texts.
The latest update from 21:22 from Sarah is the following:
"We're continuing to test, but it looks like the engineers have found the root cause - the problem was that part of our system had stopped communicating with our network nodes. They're working on bringing this back up and I'll let you know what's what shortly.
Thanks for your patience guys."
If you want to check the latest update please check the service updates by clicking here.
Hope you're having a good evening!