Several Questions

khalidfarrah

Hello all,

I just have a couple of questions regarding giffgaff.

1) What is the "my balance" column on the right on my giffgaff. It shows 0.01 pounds and I cant identify what does it mean till now.

2) Why cant I call customer services numbers that start with 05 or 08?

Thank You

Khalid Farrah

worsdall

you need to buy wither credit or a 'goodybag'. A goodybag won't cover calling 05 or 08 numbers. You need credit for that! Go to the 'top up' tab on the top right

backdrifters

It means how much airtime credit you have. These numbers are not covered by free minutes from goodybags and you need credit to call them

georgetown_82

that is your credit balance. and you can't dial them as you don't have credit

nate37

the balance shows your airtime credit which is seperate from your goodybag and can be used for things not included in goodybags such as 0845/0870 05 numbers and mms.

jaydean38

Hi sorry to hear this but Unfortunately Giff Gaff are having few issues at the moment..with Delayed goodybags,
top ups and activations so give it a few hour and try again.

Hope this helps and you get it sorted... Have a great Day 🙂

rts95

You need additional credit to call those numbers thats why you can't... You need to add credit to your account for this to work

lmills

Your balance is the amount of credit you have. It does not show goodybags

084x numbers cost 12p per minute and aren't included in goodybags so you would need to top up credit to call these numbers

sarahj12185

on the right column is your air time balance and unfortunately goodybags just doesnt cover these numbers, hope this helps 🙂