Keeping Your Old Number (PAC)

jermin

Hey All!

I see that many are having trouble with keeping your old number. So I just whipped up this post which has step by step method including images for those visual audiences.

After you activate your account, proceed forward to the first step:

Step 1: Getting Your PAC (Port Authorisation Code)

Fill it out, and have fun with your GiffGaffThank YouI hope this helps. If any problems, or anything I need to edit, please reply

simon69c

Nice one! Lots of handy info in there. Just so you know, on the Ask an agent page if you pick "Joining giffgaff" from the first drop down and "Transfer your number" from the second then the page will give you a series of boxes for all the necessary bits of information. It's handy as it means you don't have to rely on remembering all the different bits of info they need to proceed.

jermin

Ahh, thanks for your feedback. I will see how I can alter it

vincent

If you can't edit your post anymore, just send me a private message with the post as you like it and I'll copy paste it in the top one for you 🙂

commsyeo

Hi jermin,

Just wanted to say what a quality bit of work. Thanks.

brackenhill_mob

@jermin wrote:
Asda : 0845 3666 990

I don't think this number is correct. I got a completely different provider when I tried it. It should be

0845 303 2732

Also you can dial 2732 from your mobile.

HTH

commsyeo

@jermin wrote:
Asda : 0845 3666 990

I don't think this number is correct. I got a completely different provider when I tried it. It should be

0845 303 2732

Also you can dial 2732 from your mobile.

HTH

According to saynoto0870.com this number can also be used 0500 100055 Select opt 1, opt 5 and opt 1 to be put through for free from a landline (free if you are using giffgaff).

jermin

Thanks for your contribution you two 😉

Mistake has been amended

trick202

Great Post Jermin.

I think we could do with a section on the forum where stuff like this can be posted and locked - when they have been rubber stamped of course.

Great effort.

nixgeek

The number for 3 appears to have changed to:

08433 733 333

---

nixgeek

bertlevis

😉 Many thanks for your efforts, really appreciate it

jermin

Thanks all of you for contributing, I am still editing it as we go along the way, so please reply if any changes been needing done

anthonydclark

good tips. just one or two points to add. not all operators give a pac code over phone some notably orange send it via post only. sure this is a delay tactic but hey. i had issue getting my pac code from my previous provider who tried every trick under the sun not to give it to me by giving me a questionaire of about twenty questions why i wanted to go and the operator based in an indian call centre just would not get it into his head i wanted to leave full stop and how rubbish there customer services was. i was on payg and had to get oftel involved. if your current operator messes you around you must send an email or something in writing to them stating that they have 48 hours to provide you with a pac code or a reason why they are refusing it. as its a breech of there licences. and surprise suprise after ten minutes an email with my pac code. you must put your foot down with some of them and demand it as some will try any trick hoping you forget or not bothered about it and stay with them. they really should in this country as industry standard stop pac codes and two days to transfer. some countries do it in hours also without the need of calling your previous provider at all and your new provider just pulls the number as they are not network owned. but hey its the uk and things never that straight forward.

jermin

lol, sorry to hear that Anthony

And just so everyone knows, there has been an update when it comes to transfering your number 😛

miriamus

What do you mean by 'Alternative number'? Surely one only needs the one number...?

commsyeo

@miriamus wrote:
What do you mean by 'Alternative number'? Surely one only needs the one number...?

The 'Alternative number' is another number that you can be contacted on if there are problems with the port-in process that leave both your giffgaff number and ported in number inoperative and giffgaff need to contact you.

jonc

>What do you mean by 'Alternative number'? Surely one only needs the one number...?

Mobile subscriptions are around 150% in the UK now. That means that on average, half the population have 2 working phones!

🙂

Jonathan

Edit: Correction. It seems that even 18 months ago it was over 180% so almost everyone has 2 phones on average!

http://recombu.com/news/mobile-phone-ownership-continues-to-rise_18951601.html

miriamus

Can this be a landline number??

geekonthepc

No it must be a mobile number 🙂

@miriamus wrote:
Can this be a landline number??

dtravers

I just popped by to say that the alternative contact number can be a landline number if you wish. It's just any number that you can be contacted on if something goes horribly wrong with your port (which might I add we hope, is very unlikely - but a precaution we must take 😉 ).

mary_r_t

It sounds to me like it's a problem with the web interface rather than you putting in information wrongly. You could try and send the information requested directly to an agent since that's where the web form will end up anyway - or you can try in the morning.

Does that help at all?