Just a quick note to remind everyone that we have taken our number transfer system (also known as 'port in service') offline for a few days to make improvements. That means that you cannot currently bring your number to giffgaff.
We expect this feature to be available again in the middle of next week i.e. around the 8th September. I will post here when we know for sure.
Apologies for any incovenience this may cause. We are taking this action due to some faults that we have experienced in recent weeks with the system that meant we felt it no longer offered the high quality service we want to deliver. So it's better to make it unavailable for a few days than to keep it up, knowing that it may cause a small percentage of people serious problems.
Thanks for your understanding
update 6th September 17.39
The tech teams continue to work on improving the port in experience. There has been a positive test of a new interface that has improved throughput in the key area of our system that was identified in our CTO's post about the issue we experienced at the end of August.
This work will continue tomorrow and will focus on the many file transfers that have to happen in the port system.
update 7th September 11.57
There is a meeting between the different tech teams involved in porting today at 1pm. I will update again after that.
Wow, that was a long meeting. For those interested there were representatives from giffgaff, O2 Technology, O2 Central Migrations, MVNE, and Fujitsu. All of whom are involved in the port process. I will be producing a more detailed post tomorrow that explains in detail how the port system works, what the dependencies are, and what you can expect as a member who's porting your number.
But the immediate news is that we are starting the port in service again on Thursday 9th September - meaning the first port in date, if you submit your request on Thursday will be Monday 13th September.
The main change we have made is to upgrade a key interface on the network so that it can process port transactions faster. We have also agreed some internal process changes which will put more checks into the system on a daily basis - so that we pick up any failures quicker.
update 8th Sept:
more information on porting is now available here
update 9th Sept:
We are in the process now of opening up the Port in form again - it will be live agin this morning.