No phone number showing, goodybag missing, incorrect balance or goodybags not available for you to purchase?
Sometimes, members mistakenly open more than one account during registration (especially if encountering difficulties at the time) leading to them activating their sim under a different username than expected.
Even though only one account/sim will be active after being topped up, it sometimes happens that members log into the wrong account. This becomes apparent when no phone number is displayed.
NOTE: If you're just registering your sim then it may just not have activated yet so allow 24 hrs. for activation.
if you've been using your sim up to now then check the following.send a free text with the word NUMBER to 2020 and you'll be sent the number for that sim within a minute or two. Make sure it's the same as that displayed on your dashboard. So, if you've logged in to your account and your phone number is not displayed, then take a look in My Payment History here Dont remember your username or passwordYou'll recieve a password reset link via e-mail