This thread was retired in July 2018 to make way for a fancy new updated thread. Check it out over here. ~@t_will
Hey you. You're probably wondering who the folks with the teeny little staff symbols are next to their name. Well, allow us to introduce ourselves...
We are the Community Team. What exactly is it we do, we hear you ask? What is an Educator? Well, make a quick cuppa, sit down and get comfy while we tell you a little bit about our role.
So here it goes!
At giffgaff we are known as 'Educators'. This means that our main purpose here is to educate our members through positive reinforcement, to ensure engagement is in the right tone when contributing. This is different to ‘Moderators’ as here at giffgaff we are a self-moderating community, our 'run by you' ethos means our members let us know if there is anything we should be aware of.
Educators are also here to ensure our member’s voices are heard, and to keep you all in the loop with any company decisions/ discussions, as well feeding back to the bigger team our members ideas and contributions to help improve giffgaff.
Educators are unable to see any account information for our members and so, any account related issues need to be fed through to our agent team.
As a Community Team, we do love speaking to our members and are always around to be sent a private message if you are unsure about how to use the Community or just fancy saying hello.
We've included a few snaps of our faces below so you can get to know us a bit better.
We're excited to have you guys on board with us at giffgaff and can't wait to get to know you all. Feel free to send us a little PM any time. We do love a good chinwag.
Community Platform Manager
Work from Home Educator Lead
Work from Home Educators