Hello again 🙂
Thanks for getting back to me with that information. I'm going to have both our technical team look at this and also someone in our finance department to see why your payments are not registering on our system.
Your balance shouldn't appear as £0 on your account as there doesn't appear to be an active SIM. So this is a strange one!
I have also received your e-mail so I am going to respond to you there also and if you can, could you reply with a screen shot of what happens when you are directed back to your homepage with the balance saying £0. This would make it easier for our technical team to establish what the problem is.
Can I also ask you what browser you're using?
I am sure that you have not yet been charged for any transaction but if you find that you have indeed been charged then we will need a copy of your bank statement because according to our systems, we have not yet charged you.
I am really sorry again about any inconvenience this has caused but I hope that we figure out what is going on sooner rather than later.
I look forward to your response 🙂