Error code 38 SMS sending

smutzie

I have credit on my account, the sim is in an android zte v790 handset. It can receive texts but can't send them. It just displayed error code 38.
Please can anyone offer any help?
Many thanks

harrybee1980

You are having problems with sending or receiving SMS/texts then this trick might resolve the problem.

1. Go to settings 2. Then go to mobile networks 3. Select a network other than O2 (gg) i.e orange or tmobile. 4. Come out of settings and it should say no network coverage or something similar. 5. Repeat the process this time choosing O2 (gg) which should update the message centre and hopefully restart the texts.

The message centre number in your message settings should be +447802002606

On an iphone then it's a slightly different process.

1. Go to settings 2. Go to carriers 3. Switch off automatic and manually change the carrier to something other then O2-UK i.e vodafone or orange. 4. Come out of settings and wait until it fails to connect to the other carrier. 5. Once it fails repeat the process and this time choose O2-UK

For a shortened link to this guide click below http://is.gd/manualroam

And maybe worth trying a reboot/restart your phone!

andyhubbert

Turn the phone off and on.

If you've just activated your sim then this can take up to 24 hours to fully complete.

Try the sim in another phone. If the sim doesn't work in this phone then order a replacement sim

scheidt

Error 38

"Network out of order" This cause indicates that
the network is not functioning correctly and that
the condition is likely to last a relatively long
period of time; e.g., immediately reattempting the
short message transfer is not likely to be
successful.

Check the o2 network status and coverage in area.
Type your poscode here: http://bit.ly/o2status

sonia_gmm

thanks for your advice, but it has not worked in my mobile. As they do, I have done everything that you say and still unable to send messages but if I can get them. I've also done a replacement card and still not working. You know what could be the problem? Thnaks.

sloz

@sonia_gmm

Which phone do you have?

Can you send texts to 43430 And 2020

And your use nunber?

sonia_gmm

My phone is Nexus 5 I can send sms to 43430. I can receive calls and make calls; I can receive sms but not send it.

sloz

@sonia_gmm

Can you send texts to..

Your own number?

And

Zero followed by ten 7,s ?

sonia_gmm

No, I can't do it

sloz

@sonia_gmm

Its unusual that texts to 43430 And 2020 will send but not your own number and Zero followed by 7,s

Did you try sending the texts to those two starting +447 ?

Do you have a live hokey Cokey bag and run out of texts? Dial *100*5# to check

sonia_gmm

I just try to send my any text +447 plus my number and now I can do it. about *100*5 I just check and say: You,ve got 0 text left in your goodybag. and i bought my goodybag just this morning ☹ (

sloz

@sonia_gmm

Did it send to +44 followed by ten 7,s ?

Can you see your goodybag minutes when you dial *100*7# ?

Check your account page again

Http://giffgaff.com/dashboard

Can you see a live goodybag?

sonia_gmm

yes, is +44 followed by ten 7 ..... yes, I have 250 minutes left in my goodybag. and yes i can see my live goodygab.

sloz

So it seems you're only unable to send texts to numbers bers on your contact list?

Could you take the sim out. Wait 5 minutes and replace

Then try a text again

If it doesn't work.

Remove one of the numbers from your contacts list

Delete any incoming and outgoing texts to and from the number

Remove any calls to And from the number in recent call list

Now put the number in manually when you send a text. The number should remain and not be replaced by a contact name

Once they reply you can save to contacts again

jules13

This is happening to both my son & myself tonight.. Two accounts, two phones...... Both android..... I think it's giffgaffs end..... Will wait &see

Messages via hangouts, WhatsApp ,

are all fine

cito

This happens to me all the time. Texts on giffgaff are totally unreliable, it cannot be the phone, I have tried several, yet still there are constant failures.

ladyartist46

Try deleting call & text history for person concerned. Then input details again manually then reboot phone. Worked for me.

johngh

I found I was also getting this same error from trying to send to an invalid number. I checked the number in the contact and instead of +44 7XX.... in the number, it had +44 (0) 7XX.... - I edited the contact and removed the "(0)" and saved it, then tried re-sending the text and it went through.

aintbigaintclever

I get this error when texting shortcodes (e.g. BBC Radio 2, 88291). Other texts are fine.

sunkattab

I got this message when I tried to reply to a text from an international number. I had the sender's number in my address book without the country code (I had added it while using a local sim in that country). I fixed the issue by updating the number in my address book to include the international dialing code.