I had £11.20 credited to my balance as payback on 12th June but yesterday the amount disappeared from my balance on the website and went back to the amount I had before the credit. When I dial *100# the full amount including the payback credit still shows. I still have an active £10 goodybag. Anyone know what might be going on?
Contact an agent and they will update your account with the payback.
Payback balance before June has been cleared.
It should have been credited to your paypal or balance account, whichever you selected to receive it.
Did you opt to pay your credit to charity? That would probably be where they went!