Help and support - The giffgaff community

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Help and support

With an average response time of 90 seconds, our super helpful members are ready to help

Changes and new features - helpers updates thread
Going to a different network
Not working in China
Goodybag
Lost sim need new one with same number
Goodybag
How 2 fix restrictions on my account after changing my number
How long does it take to swap number
Cellular Data problems
Topped up a old number that you no longer have
Topped up goodbag already, but didn’t received data
Unlimited data speed cap, reality vs advertised speed
Goodbag
Missing post
Data
Discriminated by giffgaff because we are physically disabled
Mew Micro Sim Card 'phones,
Blocked phone
WiFi extra not ready yet?
Not receiving calls or texts

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