Knowledge Base

£10 Bonus Credit for you when you refer a friend between the 3rd and 31st January 2019

Started by: chris_j_b
On: 02/01/2019 | 15:08
Replies: 152

by: lozzaonyx
on: 21/01/2019 | 17:02

I've done this but not revived anything yet when does it go onto your giffgaff account cuz I got the email saying I would receive it but it isn't on my account 

Message 102 of 153
by: jonkent
on: 21/01/2019 | 17:12

The bonus credit is paid out within 72 hours of when the SIM activation during this period occurs.

When was the SIM in question in your case activated on?
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Message 103 of 153
by: jonkent
on: 22/01/2019 | 07:43

Cool, sit tight and it should land soon Smiley Happy

If however 72 hours pass and you don't receive anything, your next step would be to raise it with and Agent using the following form:

Agents tend to reply within 24 hours, though only raise it once the 72 hour window as passed, otherwise you will likely be told to wait on it.
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Message 105 of 153
by: laurieemb
on: 22/01/2019 | 17:51

I referred 3 friends in last month and no payback do u know how thr payback works

Message 106 of 153
by: jonkent
on: 22/01/2019 | 18:48

Few things of note; if you're a Super Recruiter, or the referrals in question took place on accounts which previously had an active SIM associated with them, then you won't get Payback for them.

If not, and since the referrals were within the last month as you state; then any which were during December (if at all), the points for those should be visible now in your Payback points tally, and any which happened this month will show up in it next month.

In turn, Payback is paid out twice a year in both June and December, so as such we're still fresh in a new period, so you have a good few months to garner some more points.

You can view your Payback points total anytime, here:

And if you wish to read more on Payback, check out this handy article:

As I mentioned above regarding Super Recruiters; Payback for recruiting new members is capped at 15 recruits. Once you hit this figure you will no longer receive Payback for SIM activations and are enrolled onto the Super Recruiter programme where you're still able to earn money, though it's really for those serious about recruiting.
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Message 107 of 153
by: osofia
on: 22/01/2019 | 22:10

How long after your friends activate their sims do you receive the bonus? 

Message 108 of 153
by: jonkent
on: 22/01/2019 | 22:16

Once a given activation occurs, allow upto 72 hours for the bonus to credited to your Airtime balance.

If this window passes and you've yet to receive it, you'll need to raise it with an Agent for them to look into it via the following link:

Do keep in mind that you won't receive the mentioned credit if you're a Super Recruiter, or if any SIMs are activated on accounts that previously had a SIM active on them which expired (i.e; returning members).
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Message 109 of 153
by: osofia
on: 22/01/2019 | 22:22
Thank you
Message 110 of 153