Knowledge Base

2 x Share the love trials this month

Started by: richardf_
On: 04/08/2016 | 09:21
Replies: 55

by: staceyg1991
on: 04/08/2016 | 14:59
I never received my £5 but my friend did who I recommended back the start of July. How's that??
Message 21 of 56
by: dee2495
on: 04/08/2016 | 15:39

@staceyg1991  you will probably get it tomorrow or Monday

Get a free giffgaff Sim
Message 22 of 56
by: premierphotosuk
on: 04/08/2016 | 16:19 edited: 04/08/2016 | 16:21

staceyg1991 wrote:

I never received my £5 but my friend did who I recommended back the start of July. How's that??

@staceyg1991 The new joined member will get their £5 as credit within the first few days, but you will get yours the following month as payback. So your new member joins in July gets it In July as joining credit, and yours will be in August as 500 points and redeemable in December.


But yours will show on your August statement.



On now in the photography board. Join in here Let's see and share some of your favourite animals. August challenge.

Message 23 of 56
by: auntied
on: 04/08/2016 | 17:12
Oh great, just brought my mum over to gg from O2 yesterday. Should've waited Smiley Indifferent
Message 24 of 56
by: brulaw
on: 04/08/2016 | 19:46



Interesting  trials , both look to have  great potential , it's good to see giffgaff looking at ways to  improve things and try different ideas ,  and It's nice to see a little " giffgaffiness " in the way things are done ......  well done to all involved .

Message 25 of 56
by: navvy
on: 05/08/2016 | 09:34

I like the way that you are adding the £5 bonus credit a few days later, so that people are more likely to keep it as airtime credit for non-goodybag usage like MMS, or calling 101.

This might help reduce the complaints from people who run their accounts without any credit.

There's a few other changes that could help here. £5 minimum topup, or a way to add a smaller topup when buying a goodybag.

The main need is for a way to prevent the premium rate text scams, which can currently only be stopped by having no airtime credit.
Message 26 of 56
by: kimchi
on: 05/08/2016 | 11:43
Looks great I'm looking forward to seeing the results Smiley Happy
Get a free giffgaff Sim
Message 27 of 56
by: weetinamc
on: 05/08/2016 | 17:49

looks interseting.but ive never had an activation yet.anyone that used my sims were for swaps Smiley Sad

Image and video hosting by TinyPic
Message 28 of 56
by: exmember-2018-4735772
on: 05/08/2016 | 19:36
is this trial only for those who have not yet been promoted to super recruiter? or are the invited particpants only from those who have not yet reached 15 activations?

what if you have 12 activations, been asked to take part and 4 new people wish to join from their afliate link?? does all 4 still count in the trial, or only 3?
Message 29 of 56
by: jesi23
on: 05/08/2016 | 21:42

zagzig wrote:

@richardf_, just a thought, in case helpful... if the £10 credit for a new member is split into two separate £5 credits then they won't be able to use the credit immediately to buy a £10 goodybag, which might disappoint them. Also, if splitting it into two £5 credits, have you thought about issuing the second credit at the start of the new member's second month instead of after five days? That might be an even nicer surprise for the new member.

Anyway, just some thoughts, but I'm sure you've thought such options through already. I think your trials are interesting.

@zagzig @richardf_ 


I think you are forgetting that in order to activate the SIM and receive ANY bonus on activation you need to either buy a goodybag of value £10+ or topup Airtime credit with at least £10 - so the new members will either already have a goodybag, or have £15 credit which will be plenty for the goodybag.



Please don't forget to come back after your problem has been resolved and select a best answer.
Also consider a kudos [+★] for any member who helped.
Message 30 of 56