Knowledge Base

2017 Annual Report and Accounts

Started by: sarah_ha
On: 01/10/2018 | 08:43
Replies: 47

by: ryanchen6
on: 07/10/2018 | 23:18
Well done giffgaff. Let’s make the community stronger !

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Message 31 of 48
by: endorphin
on: 08/10/2018 | 10:45 edited: 08/10/2018 | 10:48

@wagstaffej wrote:

Good news, but, it should be noted that not all members have benefited from pricing and goodybag changes.
Those members who use basic PAYG are still paying far too much at 15p per minute.
The mobile termination rate is only half a pence so that's quite some profit margin.
Feels a bit inequitable to me, particularly if those using basic PAYG are elderly or on a low income.
Time for a reduction please giffgaff.

I'm in full agreement with this @sarah_ha!


I originally joined giffgaff because of it's low and very competitive PAYG tariffs. If I were looking around now then the PAYG tariffs would not be a compelling reason to join. Smiley Sad


@sarah_ha wrote:

 It’s all part of our commitment to focus on what our members really want.

I'm sure that the PAYG members would want to share in the giffgaff's good fortunes with a reduction in the PAYG tariffs. This probably would also help with reducing churn. Smiley Wink

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Message 32 of 48
by: blackfive460
on: 08/10/2018 | 11:22 edited: 08/10/2018 | 18:57

@various_mm wrote:


so looks like for every 100 people joining the network, 5 are leaving

Not quite. @various_mm.


Annual churn is still a little over 50%. To put it another way, slightly over half the entire customer base leave the network each year.


There's little information from other similar, non-contract MVNOs concerning churn but, from what I've seen giffgaff have a somewhat above average churn rate and are markedly above the rates reported by networks offering long term contracts.


Message 33 of 48
by: discoandrew
on: 08/10/2018 | 11:30

It's awesome to hear about giffgaff's healthy profit margin @sarah_ha.  Let's hope this continues for many years to come.


I totally agree @endorphin with regards to giffgaff's PAYG rates.  I have a dual SIM phone with 1 X giffgaff SIM and 1 X O2 SIM inserted.  I mostly use my giffgaff SIM for free to giffgaff calls (buy a £ 5 goodybag once every 3 months) and use my O2 SIM as my main SIM.  O2 PAYG rates of 3p min, 2p text and 1p MB data. As I don't use my phone much, this setups is ideal for me.  Giffgaff's 15p min, 5p text and 5p MB data is less competitive in comparison.  Just saying...


However, overall, giffgaff still offers good value in my opinion (for me the free to giffgaff calls and texts are awesome).  Well done giffgaff.

discoandrew is inviting you to join Giffgaff and take advantage of their great value SIM Only Deals.

Order a free Giffgaff SIM through My Referral Link (click or tap here) and you'll also receive £ 5.00 FREE WELCOME CREDIT within 24 hours of SIM card activation. Thank you.

Message 34 of 48
by: bacc
on: 08/10/2018 | 16:25
@pinkcalculator it's the same here. Wish o2 would improve signal and speed
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Message 35 of 48
by: mangowalk
on: 08/10/2018 | 16:40
thanks for the update its nice to be kept informed, increases the concept of 'run by you'!!
Message 36 of 48
by: leshin
on: 08/10/2018 | 18:45
Wicked news
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Message 37 of 48
by: techiebloke
on: 08/10/2018 | 22:09

Good results, looks like Giffgaff is in the market for a new CEO according to the link.



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Those who mind don't matter and those who matter don't mind
Message 38 of 48
by: kirst72043
on: 09/10/2018 | 08:34

Thank you @sarah_ha for this update.


Really great to see the growth in business for Giffgaff

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Message 39 of 48
by: chand311
on: 09/10/2018 | 10:32

Good growth in giffgaff business. Thanks @sarah_ha for sharing these figures. 

Message 40 of 48