Annual churn is still a little over 50%. To put it another way, slightly over half the entire customer base leave the network each year.
There's little information from other similar, non-contract MVNOs concerning churn but, from what I've seen giffgaff have a somewhat above average churn rate and are markedly above the rates reported by networks offering long term contracts.
We still can do better by doing more for existing and loyal members so as not to lose any more and other networks are catching up to our great offers (goody bags) Need a few more brainwave ideas that will be good for the community and for those who are not arsed raising issues
