Knowledge Base

2017 Annual Report and Accounts

Started by: sarah_ha
On: 01/10/2018 | 08:43
Replies: 47

by: various_mm
on: 09/10/2018 | 18:51

@blackfive460 wrote:

@various_mm wrote:


so looks like for every 100 people joining the network, 5 are leaving

Not quite. @various_mm.


Annual churn is still a little over 50%. To put it another way, slightly over half the entire customer base leave the network each year.


There's little information from other similar, non-contract MVNOs concerning churn but, from what I've seen giffgaff have a somewhat above average churn rate and are markedly above the rates reported by networks offering long term contracts.




thank you for this info

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Message 41 of 48
by: alanh29
on: 11/10/2018 | 21:39

Dear SIr l enjoyed the 2017 report l thought it was excellent a very good report well put together 

Message 42 of 48
by: dav1d1
on: 13/10/2018 | 20:30
Congratulations on being recommended by Which?
Message 43 of 48
by: ste1510phen
on: 16/10/2018 | 02:37
Still needs a bit more dazzle to in rice more users got my best mate to convert to Giffgaff the other day
Message 44 of 48
by: doricom
on: 16/10/2018 | 08:35

Congratulations on the profit growth.

Thanks for keeping us updated.

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Message 45 of 48
by: ste1510phen
on: 11/11/2018 | 20:21
We still can do better by doing more for existing and loyal members so as not to lose any more and other networks are catching up to our great offers (goody bags)
Need a few more brainwave ideas that will be good for the community and for those who are not arsed raising issues
Message 46 of 48
by: shabazmoqsud
on: 12/11/2018 | 00:25

@sarah_ha thanks for sharing the information.


Great to see giffgaff increase in profits.

Get a free giffgaff Sim
Message 47 of 48