Knowledge Base

Activation with PayPal - Moving to trial format (April - June 2018)

Started by: riaz7
On: 03/04/2018 | 09:54
Replies: 24

by: riaz7
handy giff-staffer

on: 03/04/2018 | 09:54 edited: 03/10/2018 | 08:06

UPDATE: For the latest news, please see here:


Hi folks,


As you may be aware, we recently launched PayPal in our activation flow as another payment option.


As well as being a popular idea, we believed it would improve the member experience when it comes to paying.


Unfortunately, the data coming back following this launch says that there are a couple of pain points which need to be addressed. These pain points are causing some unexpected drop-outs during the activation process – which is not ideal for our new members.


As such, we’re going to be working on improving our PayPal experience for activation by means of a trial. This means that over the next few months, PayPal may intermittently not be available in activation or will be available with a changed appearance whilst we trial these changes.


We apologise for the slight backtrack in functionality, but we want to make sure that we create an experience that makes life easier for everyone. We’ll be working closely with PayPal to ensure everything works as it should.


Please note that PayPal will continue to be fully available for existing members as this trial only applies to activation.



Message 1 of 25
by: fruitcake1
on: 03/04/2018 | 10:01
That's a great step forward for many members.
Message 2 of 25
by: allip
on: 03/04/2018 | 10:11
Great stuff! There's nothing worse than experiencing problems when you first go to a new company for a service so if you can iron out the "pain points" there should be more members sticking with us and recommending to friends & family, plus fewer frustrated cries for help on the forum. All win 😊
Message 3 of 25
by: team_leader
on: 03/04/2018 | 11:11

Good point @riaz7 newcomers need to be welcomed and registration needs to be smooth.

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Message 4 of 25
by: ellieclarke1989
on: 03/04/2018 | 11:49
@riaz7 Thank you for letting us know
It would be good if this idea did work out
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Message 5 of 25
by: shabazmoqsud
on: 03/04/2018 | 11:54

@riaz7 this is great.  There are always some teething problems.  Glad you and the giffgaff team are working on improving the paypal activation experience.

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Message 6 of 25
by: zahra_javid
on: 03/04/2018 | 12:05

Hi @riaz7 sometimes there are issues at least you and the team have found them and working on fixing and improving the paypal activation experience via the trial.

Message 7 of 25
by: kathleen414
on: 03/04/2018 | 15:57

Hiya @riaz7

Thank you for keeping us updated 

Message 8 of 25
by: mmid
on: 03/04/2018 | 16:06

I guess sometimes we have to make things worse before they get better! Paypal is worth waiting for

Message 9 of 25
by: bluemoonbaz
on: 03/04/2018 | 18:05

Cheers @riaz7 

This will be a great asset to the members once its all up and running , thanks for updating us on whats happening.

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Message 10 of 25