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An update coming to Payback in December 2018

Started by: t_will
On: 09/08/2018 | 16:47
Replies: 277
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by: shabazmoqsud
on: 20/01/2019 | 09:58

@figment_uk @harrrrrry ive just made my payback choice and ur correct the options only come up if u tick the box confirming your over 16.

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Message 271 of 278
by: shabazmoqsud
on: 20/01/2019 | 10:03

@t_will the tick box is good for those over 16 but what will members do in this example i give

 

Say a member is not 16 but has permission snd consent from there parents to participate in community how will they confirm?

 

Or is this a blanket decision that everyone under 16 cant ever earn payback until they are 16 or over?

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Message 272 of 278
by: zahra_javid
on: 20/01/2019 | 11:01

@t_will thanks for the update.  Ive now made my payback choice for the next payback payout period.

Message 273 of 278
by: jaymailsays
on: 20/01/2019 | 15:27
Click to reveal

@harrrrrry wrote:

I did not test, but what happens if somebody does not tick the box ?

 

It seems to me that the fairest way would be for those who admit to being under 16 should be asked to obtain parental consent to use the site (perhaps, for a limited number of hours each day) and still be allowed to be paid.

 

But the present presumption seems to be that under 16s will tick the box anyway, and therefore the problem will simply "go away" until a few parents challenge it again.

 

@harrrrrry I too tested it out and made my payback choice but only after completing the honesty tick box.

 

What is interesting is that the tick is not permanent. You have to confirm you are 16 each time you want to make a choice. Whether this is intentional, I have no idea.

 

It appears from Friday's update that the whole process is still a work in progress and that they will crunch the numbers over the next six months or so, to see if the box is working as a deterrent to those aged 15 and below.

 

 

 

 

 

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Message 274 of 278
by: t_will
community giff-staffer

on: 21/01/2019 | 12:05

@jaymailsays wrote:

 

It appears from Friday's update that the whole process is still a work in progress and that they will crunch the numbers over the next six months or so, to see if the box is working as a deterrent to those aged 15 and below.

 

This is a development philosophy that you can expect to see from us in general. Everything is a work in progress - we'll take the quickest, simplest way of implementing something, see if it achieves the goals we've set out to achieve, and if it does, we'll build on it - but if it doesn't, we haven't wasted effort on a large-scale solution that we then need to roll back.

 

In this case, yes, it may not solve every concern that has been raised - but at its core, it addresses the biggest one first. We'll measure, see how people interact with it, and adjust. It means that we can work from information on how people are using a feature, as well as the discussions we have with people directly.

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Message 275 of 278
by: dtuxcomp
on: 21/01/2019 | 12:10
@t_will Thanks for the update, I've not found any issues with this set up, haven't even seen the tick-box yet as I'd already done it for this cycle. I much prefer this approach, build slowly on what works rather than turning everything on it's head and then find it doesn't work.
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Message 276 of 278
by: tuneintestaccount
on: 24/01/2019 | 11:20
Thank you for the update @t_will. I can confirm that the check box works as expected, as I have now confirmed I am over 16 (via the check box) when I selected my Payback for this 6 month period.

I agree with others and yourself, in that the best way is to see how this goes, and then build on it if required. Hopefully this has helped resolve the issue that Giffgaff has previously with U16s and Payback.
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Message 277 of 278
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by: dtuxcomp
on: 24/01/2019 | 11:38
@t_will Just also double checked it, and you now have to tick the over 16's box to access the payment options which are hidden until the box has been ticked. Works well and doesn't present a barrier to anyone. Great job on finding the middle ground.
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Message 278 of 278