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An update coming to Payback in December 2018

Started by: t_will
On: 09/08/2018 | 16:47
Replies: 275
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by: t_will
community giff-staffer

on: 09/08/2018 | 16:47 edited: 09/08/2018 | 17:03

Hi folks, hope you're enjoying the last of the sunny weather (if you have any, anyway). I've got a brief update about Payback for you that we wanted to give you advance notice on.

 

Starting from the next Payback period, December 1st 2018 - May 31st 2019, when you choose your Payback option, we will be asking you to confirm that you were over sixteen years of age when you earned your Payback.

 

This is something that we've asked of Super Recruiters for a while, and now we're bringing the community Payback process into line with it. We've got a fair while before this will come into place, so we're really interested in hearing your thoughts on how best to go about it - while it's something that has to happen, how we implement it is still up in the air.

 

Let me know if you have any questions or suggestions on the best way to approach this - we'll be beginning implementation in a month or so, so plenty of time to help shape it.

 

Ta,

Will

giffgaff Community Rewards and Recognition specialist
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Message 1 of 276
by: as7861
on: 09/08/2018 | 16:51 edited: 09/08/2018 | 16:54

Hi @t_will

Thanks for the update.

Just two questions straight off the bat.

Any under 16 before December 2018 would be able to get the payback paid out?

As the result of someone earning the payback and being under 16. Would this invalidate all the payback points?

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Message 2 of 276
by: bornagain1
on: 09/08/2018 | 16:54
Surely anyone who has the 'adult zone' switched on has already proved their age, would it not be possible to use those automatically? Will it be the same level of proof, or just a case of ticking a box to say you are over 16?
Message 3 of 276
by: t_will
community giff-staffer

on: 09/08/2018 | 17:00

@as7861 wrote:

Hi @t_will

Thanks for the update.

Just two questions straight off the bat.

Any under 16 before December 2018 would be able to get the payback paid out?

As the result of someone earning the payback and being under 16. Would this invalidate all the payback points?

That's the current plan, yeah - we didn't want anyone who'd earned Payback to feel like we were pulling the rug out from under them. We're still early in design and implementation, so let us know if you think that's the right way to go.

 

@bornagain1 wrote:

Surely anyone who has the 'adult zone' switched on has already proved their age, would it not be possible to use those automatically? Will it be the same level of proof, or just a case of ticking a box to say you are over 16?

That's something we're hoping to be able to tie together, yes - if we already know someone is over 18, it seems silly to ask them if they're also over 16 Smiley Tongue

giffgaff Community Rewards and Recognition specialist
Feeling chatty? You can send me a message and we'll get rolling. Need a topic? Try here.
Message 4 of 276
by: shabazmoqsud
on: 09/08/2018 | 17:02

@t_will wrote:

Hi folks, hope you're enjoying the last of the sunny weather (if you have any, anyway). I've got a brief update about Payback for you that we wanted to give you advance notice on.

 

Starting from the next Payback period, December 1st 2018 - May 31st 2019, when you choose your Payback option, we will be asking you to confirm that you're over sixteen years of age when you earned your Payback.

 

This is something that we've asked of Super Recruiters for a while, and now we're bringing the community Payback process into line with it. We've got a fair while before this will come into place, so we're really interested in hearing your thoughts on how best to go about it - while it's something that has to happen, how we implement it is still up in the air.

 

Let me know if you have any questions or suggestions on the best way to approach this - we'll be beginning implementation in a month or so, so plenty of time to help shape it.

 

Ta,

Will

@t_will not an issue for me or my wife,  however does that mean members that are under 16 by December 2018 wont get payback?

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Message 5 of 276
by: ashleybristoluk
on: 09/08/2018 | 17:07

little silly really 

 

we help people out then payback got make sure we 16 grrr  

Message 6 of 276
by: brulaw
on: 09/08/2018 | 17:10

@t_will

 

Thanks for the information  / advance heads up , it's good that this is being discussed in plenty of time to get good feedback and get the implementation  on the right lines ,

 

Is everyone going to have to confirm being over 16 or are there instances where it won't be necessary  due to previous age confirmation ? . 

                                                                Hope everything goes smoothly and as planned .

Message 7 of 276
by: smiffyds
on: 09/08/2018 | 18:25
Thanks for the update do I qualify at 62
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Message 8 of 276
by: woodyuk
on: 09/08/2018 | 18:27 edited: 09/08/2018 | 18:33

@t_will in this context how do you define "confirm"?

 

For instance,will a member simply be asked to tick a box confirming that they were over 16 on the required date or will they have to provide evidence of their age and so "confirm" will really mean "prove"?

 

In addition to the idea above re the adult content filter,anyone requesting payback to a Paypal account in their own name and then confirming the Paypal account via the current system can again only be over 18 as that's the minimum age to get a Paypal account and their checks are very thorough these days.

Message 9 of 276
by: oliverevans21
on: 09/08/2018 | 18:42
Thanks for the update
Message 10 of 276