on 12-08-2011 11:43
@bluebabe - sorry you can't enter this weeks challenge. Each of these challenges are about highlighting something that helps giffgaff grow.
When people transfer their number in, they're far more likely to stay with us - as their main number (generally the one that their mum calls them on) is with giffgaff - rather than using giffgaff as a 'back up SIM'. This means they spend more with giffgaff and are less likely to lose their SIM (falling out of wallet, replacement SIMs cost money) or top-up another SIM. With more people staying - we can spend less getting more people to join.
Another reason this week is about 'transferring your number' is that some folks still think it isn't possible to transfer your PAYG number or that it is too hard (as per my blog about BBC article) - so highlighting that the transfer process is easy helps to myth bust as the same time.
At the beginning I mentioned that there would be 6 weekly tasks, and some people might not be able to enter everyone one of them - sorry you can't enter this week, next week I'm sure you'll be able to.
on 12-08-2011 13:30
on 12-08-2011 13:41
phone your old network grab a pac code and you will be in process of porting your number, it doesnt say anything about changing your mind and not giving the pac to giffgaff
Yeah, you could try that - simply asking your old network for a PAC code isn't going to show up in our systems anywhere.... you could try it, but you won't get an entry to the competition unless you do something with it.
To get entry into this week competition is to transfer your number / submit your request to transfer before mid-night next Wednesday
Oh - by the way - just so you know folks - transfers typically can be competed the following day, but not over the weekend - so if you're requesting a transfer today, your earliest day will be Monday for that to process/complete.
on 12-08-2011 13:45
Were the other "challenges" not open to everyone? If they weren't I'm pretty sure that the prerequisite for them didn't require something as experience changing as a new number...
I'm also pretty sure giffgaff have declined ideas previously based on some grounds of "equality" bollocks.
on 12-08-2011 13:51
@edgley - all the challenges are open to all members, however some weeks some members may choose not to participate in the task.
For example, a few weeks back some members selected not to enter the competition and didn't update their expired card details. This week some members can choose to not to transfer a number to giffgaff if they haven't done so already.
I've tried to make these tasks as easy as possible, and for everyone to be able to enter at least once.
These tasks are about highlighting things that help giffgaff grow - transferring your number is something we'd like to encourage, which is why it is the theme for this week.
on 12-08-2011 13:54
on 12-08-2011 13:58
Sorry @frostyboy, you'll be out for this one then - next week's challenge (the last one) you'll definitely be able to participate in it.
on 12-08-2011 14:02
This is not about people wanting to opt out, but about being forced to opt out.
Why does someone transferring their number mean they will stay? The amount of complaints I've read over the last year in regards to transfers causing issues (and then subsequently the person leaves) does not inspire me to, on a whim, transfer my number.
Also, as I say this does not promote the equality that I've seen giffgaff tout several times in regards to how they treat their members.
on 12-08-2011 14:16