This is a blatant lie!
my z5 compact that brought is supposed to qualify under the extended warranty. The phone starts up but immediately switches itself off after stating it needs to repair itself. Try accessing GiffGaff return/repair system but stated warranty ended. The phone is within the warranty period. Don’t believe this lie, stay away from there second hand phones!
@mrphipps Your contractual agreement is with giffgaff. In the case of new phones only, you have the option to approach the manufacturer as well.
Reconditioned phones can only be replaced, if a similar phone is available. If not you may be offered an alternative model subject to a cash adjustment.
In all cases if a fault develops in 30 days a full refund is payable subject to an accidental damage exclusion.