Knowledge Base

Changes to Marketplace

Started by: stebee1977
On: 28/06/2019 | 08:41
Replies: 68

by: lpwilliams
on: 10/08/2019 | 12:02

This is good news and should reduce the confusion the old namings managed to generate.

Message 61 of 69
by: fabiyes
on: 14/08/2019 | 07:47
This is wonderful news
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Message 62 of 69
by: johnrooney80
on: 16/08/2019 | 17:12
Suppose if clear that refurb is preowned, and its not misselling, so as not to bite gg on bum for another fine in 6months, gd stuff. The extended warranty will be welcomed I'm sure..
Message 63 of 69
by: gloriousiam
on: 16/08/2019 | 21:43

Great news, thanks @stebee1977 for updates.

Message 64 of 69
by: nbic
on: 17/08/2019 | 14:41
Extended warranty is great shows your competing with music magpie.
Message 65 of 69
by: mrphipps
on: 18/08/2019 | 10:28
Just to clarify: if I buy a NEW phone from gg and it develops a fault within a year I return it to gg for repair/ replacement in the unlikely case it is not repairable. By consumer law I do NOT return it to the manufacturer, I return it to gg. It is gg’s responsibility to repair or replace.
In the case of a used/ refurbished phone, if I have cause to have it repaired after 30 days it won’t be replaced even if it cannot be repaired, but I have the option to try the manufacturer, or anyone else to try to get it mended.
If I have it repaired within the 30 days though, it is not clear that the 30 days repair/ replace guarantee starts again from the date of repair.
Comments anyone?
Message 66 of 69
by: brooksn
on: 20/08/2019 | 17:58

This is a blatant lie!


my z5 compact that brought is supposed to qualify under the extended warranty. The phone starts up but immediately switches itself off after stating it needs to repair itself. Try accessing GiffGaff return/repair system but stated warranty ended. The phone is within the warranty period. Don’t believe this lie, stay away from there second hand phones!

Message 67 of 69
by: jaymailsays
on: 20/08/2019 | 18:50

@brooksn What was the exact date your phone was delivered after purchase?


You have a full 12 months giffgaff warranty, from that date, excluding accidental damage.

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Message 68 of 69
by: jaymailsays
on: 20/08/2019 | 19:05

@mrphipps Your contractual agreement is with giffgaff. In the case of new phones only, you have the option to approach the manufacturer as well.


Reconditioned phones can only be replaced, if a similar phone is available. If not you may be offered an alternative model subject to a cash adjustment.


In all cases if a fault develops in 30 days a full refund is payable subject to an accidental damage exclusion.

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Message 69 of 69