Knowledge Base

Changes to Marketplace

Started by: stebee1977
On: 28/06/2019 | 08:41
Replies: 68

by: stebee1977
handy giff-staffer

on: 28/06/2019 | 08:41 edited: 28/06/2019 | 16:16

Hi everyone, 


I'm Steve, the giffgaff handset supply manager.

I wanted to share some great news and changes we will be making to Marketplace going forward.


As you may know we currently have 2 separate offers for used handsets: Refurbished and Pre-Owned. Starting Monday:

  • Our Refurbished phones will be renamed 'Refurbished like new'
  • Our graded Marketplace devices will be changed from 'Pre-Owned' to 'Refurbished' in the same Excellent, Very Good and Good grades. 

We are doing this to ensure everyone clearly knows what to expect from our graded devices and it will simplify things with all our range under a single Refurbished page. Our full range can be viewed here Refurbished Range


We are also pleased to announce that we will be extending the warranty on our graded devices from 6 to 12 months. We hope this will give members added peace of mind that you're covered for a full year when ordering any refurbished device. 

If you've already bought a device from us the great news is we will honor a 12 month warranty on all those too - starting from when you bought the device - so great news for everyone. 


Hope you are as happy as we are about these changes and we cannot wait to hear your thoughts about them. 




Message 1 of 69
by: jokeyboi77
on: 28/06/2019 | 09:27

Wow that's great news and it'll definitely make it clearer what the member is buying and extending the warranty is brilliant, the good news just keeps coming from giffgaff! Thanks for letting us know @stebee1977. 👏👏👏👍

Message 2 of 69
by: weeemonkey
on: 28/06/2019 | 09:39

That will help, one recommendation would be for apple devices, check the battery level - anything with say 85% battery health capacity shouldnt be sent out. Someone yesterday I read had a phone from gg and it was 73% capacity, which is really bad. This would help stop returns also

Message 3 of 69
by: giffgaff20147
on: 28/06/2019 | 10:36


Hello much better than it was 

Message 4 of 69
by: endorphin
on: 28/06/2019 | 11:44

Good move @stebee1977 it should prevent confusion and reduce the postings in the Help forum.


It's great to see a full 12 months warranty for all pre-owned phones being given too.

Get a free giffgaff SIM/microSIM/nanoSIM with free £10 credit
Message 5 of 69
by: suppers_ready
on: 28/06/2019 | 13:21 edited: 28/06/2019 | 13:25

I seem to be alone in thinking the change is not for the better. The difference between as new and pre-owned is now too subtle.


Looking at the page you've linked all phones are listed as refurbished and the "as new" bit is easily lost in all the other text. It seems to be a case of fixing something that wasn't broken.


I recently bought a refurbished phone and I'm very happy with it, and I was very clear in what I was going to get for my money. Not so happy that you dropped the price by £30 a few days after I bought it though, but that's life I suppose.



Message 6 of 69
by: charlixsparkles
on: 28/06/2019 | 13:27
The good customer service does not stop Smiley Very Happy
Message 7 of 69
by: yvonnearmstrong
on: 28/06/2019 | 13:35



That's good  news 👏👏and even better Steve is the extended warranty👏


It's good news week😄And thank you





Message 8 of 69
by: wagstaffes
on: 28/06/2019 | 13:44
That's really good news.
Message 9 of 69
by: germansheppard234
on: 28/06/2019 | 15:35


That's my better all in one place ,

The warranty is only fair ,phones r expensive and and if on loan should give more peace of mind to buyers


Get a free giffgaff Sim
Message 10 of 69