Change is afoot!
From 1st July, the cost of calling service numbers will be much simpler to understand. This is part of a regulatory initiative called "UK Calling", championing clear call rates for everyone.
Why is this happening?
At the moment, making calls to service numbers – ones starting 084, 087, 09 or 118 - is simple, but knowing how much it’s going to cost you isn’t. Research has found that users are sometimes left confused with prices and understanding where their money is ending up. The UK Calling initiative aims to simplify things and give more confidence to the consumer.
How it will work?
From the 1st July, any call to a service number starting with 084, 087, 09 or 118 will be broken down into two parts:
The cost for any call can be found by adding these two parts together.
So for example, a company you want to call may have a service charge of 40p per minute. In this case you would see something like: “Calls cost 40p per minute plus your phone company's access charge.” Therefore the total call cost will be 55p per minute (40p + giffgaff’s 15p per minute).
The rules are changing for all networks. We’ve been keeping an eye on the market and, at time of writing (2nd June 2015), we’re pleased that our Access Charge, compared to all the major networks, is currently the lowest price available in the market (based on research from MoneySavingExpert.com, link at the end).
What numbers are affected?
Any service number beginning 084, 087, 09 or 118.
Except calls to 118402 (O2 directory), which will still be charged at £1 per minute.
0800 and 0808 remain free on giffgaff
When is this happening?
On that date, our UK rates page and Knowledge Base articles will be updated to reflect this change.
You may receive an email about this if you have recently called one of the numbers. For more information, the UK Calling website below has all the juicy details.
Check out what others are doing at:
It is also important to note that, in general, these numbers are no longer used by retailers, traders, passenger transport companies, government departments, public services, NHS services or banks. These users have mostly changed to 03 numbers. Others will follow.