If you were quick enough to select Credit - we're started to process the early payback payments - just part of the £1.1million we're giving back over all (see blog £1.1 Million Paying back for more info).
The first credit payments will start hitting members account balances from tomorrow morning - exciting times.
Thanks to everyone that has participated in Payback in the past 6 months.
We've got a record number of members that made an early selection for Credit - we're really pleased to be starting giving back already.
If you haven't made your selection yet - head to My giffgaff, on the right hand side, you'll see your Payback widget. Simply pick how you'd like your Payback - as Cash, Credit or Donation to the community selected Charity Ummah Welfare Trust.
If you're one of the lucky early birds who selected credit early, so check if your payment has come through, see How to check your balance
Second round of payments begin next Wednesday - where we'll be paying back the Paypal, remaining credit payments and announcing how much we're donating to charity
Payback dates: Points earned between 1st December and 31st May will be paid back.
8th June: For those that selected Credit prior to midnight 5th June, they'll start to receive their credit payments from Friday, it may take a few days for the payments to all clear through - we expect everyone in the early lot to have their payment by Saturday afternoon
For full information please see this post: Payback is nearly here: what do you need to do?
Thanks again - happy almost paying back day!
Edit 10am Friday: The payments are hitting accounts now, it'll take a few hours for them to flow through as there are thousands of payments to chug through.... will let you know when they let me know when they've finished
Edit 3pm Friday: Looks like we're done and dusted, Round 1 = done.
Anyone who selected Credit prior to midnight 5th June - we have attempted to send you your Payback as credit today.
Thousands of payments sped through - I'm pleased to say, the file has completed.
FAQ: If I selected credit early and haven't received my payment yet, what should I do? Wait till 22nd June
The payment can fail for a few reasons, if your account has gone inactive (ie you've reported it lost/stolen) while we attempted to credit your account for example. We'll reattempt a few times over the next 2 weeks. If you haven't received your credit payment by 22nd June, please contact an agent.
Please note: if you contact an agent to enquire where your payback payment is prior to 22nd June, they won't be able to provide further information - until 22nd June, when we'll have completed all our re-tries.
I choose paypal few weeks back but shows as airtime credit instead.
Just double checking - you need to have at least £10 payback to qualify for a PayPal payment, if you have less than £9.99 or less if you have selected Paypal, it'll default to Credit.
It is only possible to change your selection by going into My giffgaff to change it yourself or raising a case to the Agent team, to request them to change it for you.
Hopefully this clears things up for you