Knowledge Base

December 2018 Payback Calculations

Started by: alex_w
On: 07/01/2019 | 09:17
Replies: 155

by: alex_w
community giff-staffer

on: 07/01/2019 | 09:17 edited: 17/01/2019 | 11:43

Hi all,


Right, time to get the nose back to the grindstone. 2019 has arrived, and it's going to be a year of big change here on the giffgaff community - not least of which will be due to changing our underlying software platform. For those who didn't notice over the holidays, we've opened a new forum for discussions around the new platform.


So, moving on to the nitty gritty of calculating community payback. Current status is listed below, and I'll provide updates as we tick items off.


December 2018 Payback Calculation Task List:

- Community data used for Basic Community Payback download. [Complete]

- Labs data used for Enhanced Labs Payback download. [Automated]

- Help & Support data used for Enhanced Help Payback download. [Complete]

- Threads data used for Enhanced Content Payback download. [Complete]

- Community files sent off for calculation. [Complete]

- Community Payback Calculation. [Complete]

- Community Payback calculations signed off. [Complete]

- Other Payback points sources calculated and signed off. [Complete]

- Points Statement drafted. [In progress]

- Final points results sent for upload to [Complete]

- Final points results processed on [In progress]

- Points Statement sent. [Pending]


Bonus Round: Roll over points not claimed in December. [In progress]


December Points Statement Send Date Estimate: Friday, 11th January Week commencing 21st January


Possible [Spanners]: (crossed out have been resolved)

- Sending of the Points Statement will likely be delayed until Rollover is completed, which tends to take longer than the normal calculations. Your December points have already been calculated and may be available to view on the website later today.

- I've been informed today (unfortunately the information slipped through some cracks) that points currently cannot be uploaded. This is due to a incomplete change relating to payback selection for the new period that will prevent points being uploaded until it is completed. 




Click to reveal
 [Pending] = not yet started
 [In progress] = somewhere between not started and finished
 [Complete] = all done
 [Automated] = happens automatically
 [Spanners] = dangerous things that make for frowny faces when they appear unexpectedly


Community Platform Manager - Powered by coffee.
Message 1 of 156
by: brulaw
on: 07/01/2019 | 10:22



Hi Alex , It's good to see this informative ( and very useful )  thread up and running as always , thank you to all involved . 


                                                              big-grin.gif Happy giffgaffing  everyone      thumbup.gif

Message 2 of 156
by: clikasarus
on: 07/01/2019 | 11:06
Good morning @alex_w thanks for the update and keeping us informed mate 👍🏻
Get a free giffgaff Sim
Message 3 of 156
by: laura48211
on: 07/01/2019 | 11:19
Thanks for the update that is fab
Message 4 of 156
by: kicker
on: 07/01/2019 | 11:19

Thanks for the update @alex_w. And a happy new year to you and the giffgaff staff. 

Get a free giffgaff SimEconomy is the wealth of the poor and the wisdom of the rich.
Message 5 of 156
by: sha_shah1
on: 07/01/2019 | 11:38


Thanks for update.most favourite threadc29c6624081a269240177e0d8681fcb4.gif




Get a free giffgaff Sim
Message 6 of 156
by: the_bookie
on: 07/01/2019 | 12:17 edited: 07/01/2019 | 12:34

Thankyou @alex_w


Excellent news and not that

long to friday and I certainly

echo what our @brulaw has

said .


Special thanks to all giffgaff

staff for all there hard work .


In sorting out the December

payback for us all .

Get a free giffgaff Sim
Message 7 of 156
by: rajdip2294
on: 07/01/2019 | 12:22
@alex_w Thank you for the update on the December calculation.
Get a free giffgaff Sim
Message 8 of 156
by: hdavey17
on: 07/01/2019 | 12:22

Thanks for the update. 


Like many others I’m really looking forward to getting off to a great start with Payback for 2019!

Get a free giffgaff Sim
Message 9 of 156
by: jokeyboi77
on: 07/01/2019 | 12:29

Good to see this thread up @alex_w because that means everything is getting back to normal. 🙂

Message 10 of 156