Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4496

by: topcatcarter
on: 07/12/2018 | 14:50 edited: 07/12/2018 | 15:15

This problem caused me no end of problems as I missed important texts and could not make or receive calls. I had a text appointment sent to me which was important and I didn't receive it until today so missed the appointment. I had to fill in my searches on the job centre site and fill out what I have been doing but I couldn't do it so I will get penalised for this and will probably end up losing money from them also. I have also missed messages from my family who couldn't contact me so we're worried. So I am looking to be compensated with a credit for this inconvenience. 

Message 41 of 4,497
by: oracleoftruth
on: 07/12/2018 | 14:52
Have you tried restarting your phone. Should all be working now. Going forward O2 and vodaphone will be sharing infrastructure so you wouldn't be avoiding O2 issues
Message 42 of 4,497
by: jamesg12
on: 07/12/2018 | 14:52
A link to the registration page would be helpful...or do we need to wait for email?
Message 43 of 4,497
by: bacc
on: 07/12/2018 | 14:52
It was great having no calls texts or data for the day. It was really peaceful for me.
It was a third party problem which Ericsson has admitted to so why should o2 giffgaff sky and Tesco have to pay compensation? They don't but have all made some kind of offer as a good will gesture. I certainly don't need or want anything so anything offered will be donated to charity
Get a free giffgaff Sim
Message 44 of 4,497
by: berthindle
on: 07/12/2018 | 14:52
GiffGaff have just said how in the very announcement you have just replied to! You will be sent an email to your registered address with a link to apply for compensation.
Message 45 of 4,497
by: nicolebella97
on: 07/12/2018 | 14:53
Would like to know about compensation, I’ve went withought 4G all yesterday and I had really important and urgent phone calls to receive which I was unable to do so.
Message 46 of 4,497
by: bobzy87
on: 07/12/2018 | 14:55

I had a child in leeds hospital been watched and monitoring every 15 mins with liver failure and a 15 month child at home getting looked after by family as I was working 14 hour shift but I ain't going to blame giffgaff that I missed 70 plus calls and texts it can happen to all networks and people shouldn't be giving it large about leaving giffgaff after everything they do for people end of rant thank you giffgaff for sorting it back out legends

Message 47 of 4,497
by: jt_21
on: 07/12/2018 | 14:57

@vespaash2 Great to see an update for those who wish to follow this up, it was little inconvenient for some, hugely inconvenient for others but the situation was beyond your control. Things happen. 

Message 48 of 4,497
by: piaxmonia
on: 07/12/2018 | 14:58
I am still having the issue with text messagge .
Also I would like to get the link for the compensation please , me and my husband are both with giffgaff 2 sim cards, and not one of us could have any contact with our family abroad.Thanks
Message 49 of 4,497
by: hafiz2903
on: 07/12/2018 | 14:58
When are we gonna get the link
I could not work all day so lost a whole day earning will this be a full refun?
Message 50 of 4,497