@imsdav they still have a duty and responsibilit for there customers... Even more so that the platform is ran by the people. They may use a third party, but there is no reason to hide behind them when problem a rise
Giffgaff weren't hiding behind anyone. How can you fix a problem that isn't yours?
Think of it this way - If you ask your neighbour for a lift in their car and while they are driving they crash it, does that make it your fault for asking them to do something for you? Of course it doesn't. It's still their fault for not driving properly.
This service failure was Ericsson's fault. It's not giffgaff's fault for asking them to provide a service.
It's easy enough to laugh at the people moaning because they couldn't survive a day without tech and saying that we live in a compensation culture.... but some of us have businesses which rely upon mobile data, upon being able to receive calls and texts on a certain number given to our clients/employers. Wouldn't have been quick enough to port over to another network to keep the same number.
As a local cab driver, where my phone number is registered with my given PDA I was unable to sign in and use my driver account away from home wifi. It doesn't matter how you personally feel giffgaff is not at fault - at the end of the day, they are a business who contracted to provide you with a certain service. If you faced substantial loss as a result of their not being able to provide said service, then the law allows you to claim.
Some very silly self-righteous people talking nonsense just because their business happens to not be reliant on having active mobile service... Not to mention the numerous concerns people in the healthcare sector had to face that day.