Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4536

by: allan1954
on: 08/12/2018 | 11:48
@lcrowther you have to wait for the giffgaff email.
Get a free giffgaff Sim
Message 641 of 4,537
by: mrscake
on: 08/12/2018 | 11:49 edited: 08/12/2018 | 12:02
@carolepete I understand how this can affect a person like you. I am very sorry you were affected in this way. I hope you are feeling a bit better now. It is very hard for some people to realise how much a person like you relies on their phone. Not all disabilities are visible.
Message 642 of 4,537
by: muttymax
on: 08/12/2018 | 11:49

I ended up having to go out and buy an EE mifi becuase of "ZERO"communication from you. No email, no txt and often no line. !!!!!!!!!!!! A hugh impact on my consulancy business as I only use a moblie line (no landline). Very upset middle eaastern clients who had no idea about outage. Missed conference calls, client appointments, etc ..


Again ZERO communiacation .. not even a voicemail re updates, down time, etc .. for the times I actually could get a line ...


Nextime a Plusnet offer comes around I'll be giving it serious consideration as the customer experience cannot be any worse than the way GiffGaff handled this ...


Message 643 of 4,537
by: sheila2t
on: 08/12/2018 | 11:50

as a low user i was not really affected,good to see options for charity. do we get any say, i have some charities than i would never donate to,but others i willingly give to

Message 644 of 4,537
by: rockchick1989
on: 08/12/2018 | 11:51

Still not received an email in regards to this. When are they being sent?

Message 645 of 4,537
by: muttymax
on: 08/12/2018 | 11:52
soory mate vodaphone customer service are based in South Africa. They are the worst I promise you. That said the way Giff Gaff dealt with this was as bad as it get get ... ZERO communication .... voicemail/email ... etc not even a number you could call (when you could actually get a line) .. just left their customer hanging in the wind ...
Message 646 of 4,537
by: allan1954
on: 08/12/2018 | 11:52
giffgaff I went shopping on Thursday and lost my wife in asda I couldn't phone her to find where she was can I have compensation, please.
Get a free giffgaff Sim
Message 647 of 4,537
by: sheila2t
on: 08/12/2018 | 11:53
Not your fault as you piggyback on 02, gladly give my share to charity ,
but would like some say in which charities are chosen
Message 648 of 4,537
by: linda_norton1945
on: 08/12/2018 | 11:53
My text messages are still being repeated. This has been most intrusive to my relatives in Canada who have just experienced their Mum’ passing. They
Were going off during the funeral!!
Message 649 of 4,537
by: zzilkova
on: 08/12/2018 | 11:53 edited: 08/12/2018 | 12:01

Hey giffgaff! So sorry that that happened! Obviously you do your best to make sure it doesn't and it must have been very stressful for you too. For some reason I was still connecting (very weakly) to EE and O2 -- not in a useable way but enough to get a text -- and I'm wondering if maybe there could be like a process where perhaps you might send an email or text message to users when it's happening because I thought maybe something was wrong with my phone. But if I know it's a network outage and you're on it, I can chill out and know I have to look for WiFi instead of restarting my phone a bazillion times to try to fix it. :-D maybe you could even put in the text something like "since it's a network outage you might be getting this later than we sent it" in case it doesn't get through right away. <3 Thanks so much for setting up this thread!

Message 650 of 4,537