December 6th's outage - what we're doing to say sorry

[#1]

@lcrowther you have to wait for the giffgaff email.

[#2]

@carolepete I understand how this can affect a person like you. I am very sorry you were affected in this way. I hope you are feeling a bit better now. It is very hard for some people to realise how much a person like you relies on their phone. Not all disabilities are visible.

[#3]

I ended up having to go out and buy an EE mifi becuase of "ZERO"communication from you. No email, no txt and often no line. !!!!!!!!!!!! A hugh impact on my consulancy business as I only use a moblie line (no landline). Very upset middle eaastern clients who had no idea about outage. Missed conference calls, client appointments, etc ..

Again ZERO communiacation .. not even a voicemail re updates, down time, etc .. for the times I actually could get a line ...

Nextime a Plusnet offer comes around I'll be giving it serious consideration as the customer experience cannot be any worse than the way GiffGaff handled this ...

[#4]

as a low user i was not really affected,good to see options for charity. do we get any say, i have some charities than i would never donate to,but others i willingly give to

[#5]

Still not received an email in regards to this. When are they being sent?

[#6]

soory mate vodaphone customer service are based in South Africa. They are the worst I promise you. That said the way Giff Gaff dealt with this was as bad as it get get ... ZERO communication .... voicemail/email ... etc not even a number you could call (when you could actually get a line) .. just left their customer hanging in the wind ...

[#7]

giffgaff I went shopping on Thursday and lost my wife in asda I couldn't phone her to find where she was can I have compensation, please.

[#8]

Not your fault as you piggyback on 02, gladly give my share to charity ,
but would like some say in which charities are chosen

[#9]

My text messages are still being repeated. This has been most intrusive to my relatives in Canada who have just experienced their Mum’ passing. They
Were going off during the funeral!!

[#10]

Hey giffgaff! So sorry that that happened! Obviously you do your best to make sure it doesn't and it must have been very stressful for you too. For some reason I was still connecting (very weakly) to EE and O2 -- not in a useable way but enough to get a text -- and I'm wondering if maybe there could be like a process where perhaps you might send an email or text message to users when it's happening because I thought maybe something was wrong with my phone. But if I know it's a network outage and you're on it, I can chill out and know I have to look for WiFi instead of restarting my phone a bazillion times to try to fix it. :-D maybe you could even put in the text something like "since it's a network outage you might be getting this later than we sent it" in case it doesn't get through right away. <3 Thanks so much for setting up this thread!