Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4495

by: luiisa
on: 09/12/2018 | 12:44
Well, for some of us it is still not sorted...
Message 1071 of 4,496
by: luiisa
on: 09/12/2018 | 12:49
I don’t think that it is about having a go at giffgaff. I’m happy with their service but as of today, I still have no communications at all! And yesterday I was in a situation in which I had to call or text someone and just couldn’t do it neither could find help. It is all well and good until you actually need to ask for help.
Message 1072 of 4,496
by: shamilasyedaa
on: 09/12/2018 | 12:50
I was highly effected as I could not use my phone at all. I will definitely like to know what sort of gesture of good will I will be receiving.
Message 1073 of 4,496
by: msdroid
on: 09/12/2018 | 12:51
I hope you're emailing everyone too! I don't come here that often and was affected all day long by the issue. With the above deadlines regarding making our "choice" and with just a few days left to go, it's quite possible many will miss out on that opportunity unless you email them directly. For the record, I have received no emails about this issue either during or since the event, nor about this goodwill fund.
Message 1074 of 4,496
by: kandmf
on: 09/12/2018 | 12:56

Once I realized that there was a network issue and not my phone I set about enjoying the opportunity of some peace and quiet. I was able to catch up before the end of that day...... I have 3 sims... one in the main phone(goodybag) ,one in my wife’s phone (credit)and a spare emergency in the second slot in my Samsung handset (credit).I had an apology message  for one of the sims but not for the other two. I just wondered why the apology came to my wife but not to me.? 

Message 1075 of 4,496
by: g_ambrose
on: 09/12/2018 | 12:57
I would prefer to have the time
(a day) added back to my goody bag
Message 1076 of 4,496
by: bart1ett
on: 09/12/2018 | 12:58

It’s easier to say sorry


    Than get told no



Message 1077 of 4,496
by: mixdown
on: 09/12/2018 | 13:03
Thankyou vespaash2.
Was I affected? Yes. With perspective, did it really matter? No, not at all really. Is it worth damaging a company that is as flexible as this one over a problem that could occur in any network system? Certainly not IMHO.
I appreciate the the offer of compensation (and understand there are those worse affected than I who feel aggrieved) but would rather have seen the money re-invested in giffgaff products & services.
For the majority of us it was just one day.....(bar those with lingering phone issues).
The problem was sorted pretty quickly, so well done for that!
Message 1078 of 4,496
by: allan1954
on: 09/12/2018 | 13:03
o2 is only giving in January 10% top up extra when the customer adds minimum £10
Get a free giffgaff Sim
Message 1079 of 4,496
by: jackhonour
on: 09/12/2018 | 13:15
Still no link for compensation, support just says wait even though there’s a deadline and messages are being sent Multiple times when only want ONCE !
Message 1080 of 4,496