Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4536

by: perlene
on: 09/12/2018 | 22:16

Thanks...but my issue is that my phone now indicates that I have no minutes left at all!!! 

I should have near enough 100% of my monthly payment, because I've hardly used it so far since 2nd of this month when my new bundle began.

Message 1271 of 4,537
by: jussaminute
on: 09/12/2018 | 22:16
So where is the link for the registration, as it hasn't been emailed! I've had to come and search for details about what to do. It took nearly two days to be able to send texts and data was slow even on the 8th December. Tx
Message 1272 of 4,537
by: pjc2306
on: 09/12/2018 | 22:17
I need it now
Message 1273 of 4,537
by: kimberley_pyatt
on: 09/12/2018 | 22:20
When will we be recieving these messages as I haven’t yet? I just want my goody bag extending to cover the lost days.
Message 1274 of 4,537
by: perlene
on: 09/12/2018 | 22:21
I haven't had a response after sending my message and trying to get beyond trying to log in
Message 1275 of 4,537
by: kayshmay
on: 09/12/2018 | 22:25

Which charity are you donating to funds to?

Message 1276 of 4,537
by: eroticaxp
on: 09/12/2018 | 22:26
As far as the big gaff is concerned there is no fault or blame. As far as O2 is concerned as the contractual carrier this is an epic fail of massive proportions. Personally, this is the kind of outage that I see fit to accept in the unfortunate event of a nuclear attack or EMP attack. Or at best a solar flare, although there are measures to prevent that, but most certainly not a bloody software glitch.
Message 1277 of 4,537
by: tashacj89
on: 09/12/2018 | 22:29
I still haven't been contacted
Message 1278 of 4,537
by: rwrolls
on: 09/12/2018 | 22:30

The offer of compensation is good, but is an opt in from an email with a response deadline really the way to go?


Alsom if you intend to close responses to the compensation email on the 14th Dec, you really need to send them out in time for people to respond.

Message 1279 of 4,537
by: chelseamaniac
on: 09/12/2018 | 22:35

5 people in my family on giffgaff none of us has received an email 

Message 1280 of 4,537