Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4536

by: vickild86
on: 17/12/2018 | 13:46

Hi i have tried to claim the free air time but still not been added 

Message 3341 of 4,537
by: giffgaff20147
on: 17/12/2018 | 13:46


You have misread it the payment will not be today further updates will follow,


thisis is a clip from the original announcment from giffgaff 

Registration will stay open until close of play on Friday 14th Dec Sunday 16th Dec (we've extended it) and I’ll update you again on next steps on Monday 17th.

Message 3342 of 4,537
by: elizabeth1798
on: 17/12/2018 | 13:47

Sometimes my text not being delivered, why ? 

Message 3343 of 4,537
by: crystal_browne18
on: 17/12/2018 | 13:48
I have still not been updated, I would like a full refund otherwise I will end up changing network as this really affected me for 2 days. Also my data and texts are still not working properly. Many Thanks Crystal-Marie
Message 3344 of 4,537
by: jayjaybrown78
on: 17/12/2018 | 13:52

I can't even get the choice of money or charity error loading keeps coming up getting tired of giff gaffs gaffs 

Message 3345 of 4,537
by: vespaash2
handy giff-staffer

on: 17/12/2018 | 13:56

Hi everyone, thank you for all your votes over the last week. I promised to come back to you today with some final detail and some answers to some questions you’ve all been asking.


First of all, I know you’ve been wanting to know how big the goodwill fund is, and I can confirm today that we’ve set it at £1,000,000. Over a million of you voted, and we’ll be using the vote to split this amount across the members who chose to have credit and those who donated it to charity.


The total amount for credit chosen by members from the the fund is £612,960.30, which will be split between those members who chose to receive credit. If you’re one of them, then you’ll be receiving £0.90 to your giffgaff credit balance, as will all members who chose the same option. We’re going to start processing that today, and you should receive that over the next two weeks, along with a text message to confirm it.


Secondly, thanks to those of you who chose to donate your share to charity, the fund stands at £387,039.70. I’m pleased to be able to announce that the charity we’ll be supporting for this is Crisis, a charity working hard to support people who are homeless. At this time of year, it can be very dangerous to live and sleep on the street alone, and with your donation it means that more people will be able to access companionship and essential services over Christmas at Crisis’ centres across the country, as well as support their efforts to end homelessness throughout the year. You can read more about the great work they do at Crisis’ website.


We hope that your generous donation will go a long way to having a big impact on the people that need to make use of these centres over Christmas and beyond - we’ll be making that payment as soon as we can, so that Crisis can make sure that it’s being put to use as soon as possible.




giffgaff CEO and gaffer
Message 3346 of 4,537
by: mcilwraith
on: 17/12/2018 | 14:14

nice to see crisis as the chosen charity

thanks for the info @vespaash2

Message 3347 of 4,537
by: bornagain1
on: 17/12/2018 | 14:25
What a great amount to give to Crisis, well done to everyone who chose to donate their share to charity. 👍
Message 3348 of 4,537
by: callum145
on: 17/12/2018 | 14:27

£0.90 im sorry but i missed out on over £200 that day because i rely on my phone for my job ( i work with horses). i understand that it was only one day but for me one day costs me a lot of money 

Message 3349 of 4,537
by: catt84
on: 17/12/2018 | 14:27
Thank you for updating us. 90p compensation for going through 2 goodybags and losing majority of my data in a week and a half is shocking. Delayed texts and multiple texts. Over the weekend my data disappeared. So it's clearly NOT been fixed. Definitely think it's time to change networks. After being passed from pillar to post, not having the option contact giffgaff either. Such a shame. I used to think highly of giffgaff and o2. Now not so much. Unfortunately not everybody can continuously top up there phones. Fair play you've just added extra pennies to the giffgaff account. My friends and family are changing networks also. Over 20 customers lost.
At least sort your website out so people can contact you directly instead of leaving people in the community to explain what you clearly cannot be bothered doing. It's just confused people more having different people send different messages.

Have a great one giffgaff
Message 3350 of 4,537