Think you've found an unreported service issue?

[#1]

Well done on everyone who donated their 90p to Crisis. Great job Giffgaff.

[#2]

@juenoaaron wrote:

Can you turn my phone back on please 90 pence is nowhere near enough to cover how many days our service was down just saying cos I got stuck in an elevator and I couldn't call no one to come help me and get me out I would like you to credit my account with at least £10 compensation

Here's a couple of free full stops for you, seeing as you won't get a penny more.

. . 

Incidentally, how did you get out? 

[#3]

You can keep your 90 pence that is a insult the owner must need it more than us 

[#4]

@stevenmondeost200 Certainly those benefitting from the donation to Crisis do. Shame it wasn't the entire million, but I guess over 600,000 people needed the 90p more themselves so it must have been worth it to them, if not to you  

[#5]

I got 16p Giffgaff this is a pisstake it is apparently Giffgaff needs the 16p more than me can't even top up my phone 

Maybe time to find a new network 

[#6]

@cwsmith26

That will have been a refund for a pucture/media text duplication. 

No one is entitled to a payout big enough to top up with so I am confused as to why you feel that is an issue regarding the outage which was only one day (mere hours considering people have to sleep at some point 😉). 

If you do decide to leave giffgaff over it, best of luck finding better value anywhere else ☺ 

[#7]

I’ve been reading through this thread to catch up since I have had the PM (not exist) failure for the past few days, as you know @dez_d  and have noticed that there are several messages about the 90p we were offered for the compensation for the overall outage on 6th December. And some confusion about how it was applied.

I had replied to an individual email and accepted offer of Airtime Credit and received an email replying that that choice had been applied to both the phone and iPad accounts linked with this email ( @jesi23 and @_mozzy ) as 90p compensation. The compensation has been paid to the phone account, but, as of today, 13 January 2019, I have not received 90p to my own account jesi23

As jesi23 is an account linked with an iPad (which neither makes calls nor receives texts) the only way I have of checking this payment being applied is to log into my dashboard, which stubbornly still reads a balance of £0.00 (which it has been since before my last goodybag which expired and has not been replaced). If there have been no continuing problems concerning the payments, I can only assume my payment was neglected, in which case, I really would like it paid as soon as possible as Airtime Credit. Thank you. 

🤡

[#8]

@jesi23

If the payment has been made then it will show here as an outage_refund - https://www.giffgaff.com/profile/payment-details#orders

If this is not showing then you will need an agent to take a look at your account - https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Regards

Dez

[#9]

@dez_d I raised a case and I have now received my 90p!

My husband never saw the email in time to reply … but he’s not that bothered!

🤡

[#10]

There are people in my family who never got the email advising about the compensation and so never got to make the choice of whether to claim it or donate to charity.
But they aren't that bothered about 90p. They would have given it to the charity anyway.