Knowledge Base

December 6th's outage - what we're doing to say sorry [Updated]

Started by: vespaash2
On: 07/12/2018 | 13:34
Replies: 4536

by: saby73
on: 20/03/2019 | 20:45


I only realised now that I could voice the Serious problems I incurred . I had no reception to receive or make calls and my data was not working at all .

i did not know about this Fund for customers who had suffered due to giffgaff .

please help me as I was very badly affected 

by the lack of mobile service received due 

to the network problem .

Message 4521 of 4,537
by: jaymailsays
on: 20/03/2019 | 22:26

Hi @saby73 The opt in for what turned out to be 90p last year has passed. Rest assured that those who voted last year made meaningful decisions that led to a fantastic  £387,039.70 given to Crisis the homeless Charity.


I am quite sure, had you known of the contribution last year, you would have approved that this substantial gift would have improved the lives of the homelss.

Get a free giffgaff Sim
Message 4522 of 4,537
by: saby73
on: 21/03/2019 | 18:22
I am very unhappy due to giffgaff not compensating for the network failure which caused me tremendous. Inconveniences !
I will be leaving giffgaff to join another network if you do not resolve this issue I had while being on your network for 1YR
Unhappy customer
Message 4523 of 4,537
by: patchandcrew
on: 21/03/2019 | 19:16 edited: 21/03/2019 | 19:20


If you read the thread, you will see that there were many ways to minimise the impact of the hours the system was down.. You will also see that giffgaff were not responsible for the outage, the t&c's you agreed to which do make very clear that giffgaff can't be held responsible for an outage which was beyond their control, and that such an outage is so rare it makes no sense to go overboard about it really. 

If you feel so strongly about a few phoneless hours, at least be aware that there are only four networks in UK through which all companies operate so make sure you properly read the t&c's of whichever company you decide to move to. 

If it doesn't work out as well as you might hope, come back any time Smiley Happy

Message 4524 of 4,537
by: saby73
on: 22/03/2019 | 18:06

Thankyou for the final push to leave giffgaff .

you say it is out of your control if the network goes down and you are not responsible ??!

Message 4525 of 4,537
by: saby73
on: 22/03/2019 | 18:08

The Network provider should be held responsible for Network issues .

you can't pass the blame or responsibility to 

someone else .

when I pay you giffgaff for my mobile network services !

Message 4526 of 4,537
by: patchandcrew
on: 22/03/2019 | 18:28

@saby73. You don't pay me, I am a customer, I don't work for giffgaff 🙂 

If you read the terms and conditions we all agree to when joining giffgaff, you will ondeed see that giffgaff are not responsible for outage reimbursements ( the 'loss' of data time for me personally was 6pence worth on the £15 goodybag), and the outage was caused by Ericsson, not giffgaff, all the info is throughout this thread. 

Hth 🙂 

Message 4527 of 4,537
by: saby73
on: 22/03/2019 | 18:41

Why do you talk like you work for them and are representing them with your comments !

dont chat then ! 

Il wait for giffgaff to send me a REPLY 

not a CUSTOMER as you cant do ANYTHING 

for my experience with giffgaff

Message 4528 of 4,537
by: saby73
on: 22/03/2019 | 18:42 edited: 22/03/2019 | 19:24

Mind your OWN Business '
I sent the MSG for giffgaff


*edited by educator*

Message 4529 of 4,537
by: patchandcrew
on: 22/03/2019 | 18:44

We all try to help where we can 🙂. Please read the t&c's, I really am trying to help you 🙂 

Message 4530 of 4,537