I only realised now that I could voice the Serious problems I incurred . I had no reception to receive or make calls and my data was not working at all .
i did not know about this Fund for customers who had suffered due to giffgaff .
please help me as I was very badly affected
by the lack of mobile service received due
to the network problem .
Hi @saby73 The opt in for what turned out to be 90p last year has passed. Rest assured that those who voted last year made meaningful decisions that led to a fantastic £387,039.70 given to Crisis the homeless Charity.
I am quite sure, had you known of the contribution last year, you would have approved that this substantial gift would have improved the lives of the homelss.
If you read the thread, you will see that there were many ways to minimise the impact of the hours the system was down.. You will also see that giffgaff were not responsible for the outage, the t&c's you agreed to which do make very clear that giffgaff can't be held responsible for an outage which was beyond their control, and that such an outage is so rare it makes no sense to go overboard about it really.
If you feel so strongly about a few phoneless hours, at least be aware that there are only four networks in UK through which all companies operate so make sure you properly read the t&c's of whichever company you decide to move to.
If it doesn't work out as well as you might hope, come back any time
@saby73. You don't pay me, I am a customer, I don't work for giffgaff 🙂
If you read the terms and conditions we all agree to when joining giffgaff, you will ondeed see that giffgaff are not responsible for outage reimbursements ( the 'loss' of data time for me personally was 6pence worth on the £15 goodybag), and the outage was caused by Ericsson, not giffgaff, all the info is throughout this thread.